Student Assistant- Administrative Support - Hospital Fair Billing Program - Hybrid

California’s Department of Health Care Access and Information ensures healthcare access is provided to Californians where it is needed most. With offices in Sacramento and Los Angeles, we strengthen the state’s healthcare system through facility construction, expanding the health workforce, and providing health information. Our diverse team upholds the values of professionalism, innovation, equity, and service. We can provide you with the tools to start, build, or transition your career while making an impact for all Californians.

At HCAI’s Office of Health Information, we shape conversations and generate impactful insights about California’s healthcare landscape from data submitted to us by hospitals, health plans, prescription drug manufacturers, and California’s health workforce. These conversations and insights inform policymakers, researchers, community leaders, and the broader healthcare industry regarding topics such as health care cost transparency, the total cost of care, and health outcomes. Our mission is to expand equitable access to quality, affordable health care for all Californians and we want you to join us in our cause!

HCAI demonstrates a commitment to building an inclusive work environment that promotes diversity, where employees are appreciated, and comfortable as their authentic selves. We value our employees’ skills, experience, and unique perspectives because they enrich our workforce and make us stronger. We embrace and support a culture providing equitable opportunities which empowers health care access and information serving diverse CA populations.

To learn more about HCAI, visit: http://HCAI.ca.gov/

The California Department of Health Care Access & Information (HCAI) is seeking to hire one student assistant. Under supervision of the Hospital Bill Complaint Branch Chief (Manager I), the Student Assistant is responsible for supporting the administrative functions and activities of the Hospital Fair Billing Program (HFBP) analysts. The Student Assistant will provide customer service to external stakeholders and maintain office processes and procedures in person and virtually. HFBP is responsible for ensuring that hospitals comply with the laws regarding health care debt and fair billing, as set forth at Article 1, Chapter 2.5, Part 2, Division 107 of the Health and Safety Code (Section 127400 et seq.), including requirements for hospital discount payment, charity care, and debt collection policies. In addition to reviewing submitted policies, HFBP receives patient complaints, conducts investigations, assesses penalties when warranted, pursues enforcement actions as necessary through the administrative hearing process, and administers an appeal process for administrative penalties.

Conditions of

Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.

To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.

Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Healthcare Administration and Management; Health Law and Policy; Health Economics and Finance; Public Health and Public Affairs; Social Work and Patient Advocacy.

Work Schedule

Flexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$20.00 - $24.31 per hour

Minimum Qualifications
• Good academic standing with a 2.0 GPA or above.
• Ability to work in a team environment and provide excellent customer service.
• Ability to communicate effectively with all levels of staff.Ability to follow verbal and written instructions.

Preferred Qualifications

Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities
• Manually enter patient complaints into the HFBP's internal patient complaint CRM system.
• Review and approve or reject hospital representative requests to be associated with hospitals in the CRM system.
• Check and sort inbound mail delivered to the HFBP.
• Process and store mail or forward mail to the appropriate programs utilizing the inter-office mail process.
• Send outgoing correspondence standard mail via USPS.
• Respond to emails from the public requesting information about the Hospital Fair Billing Program.
• Learn and implement accessibility rules and standards across HFBP documents.
• Maintain trackers and reports needed to capture and organize internal data.Other administrative duties as assigned.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an hybrid environment.

Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.

Application Instructions

Please complete all fields of the employment application. Include your educational history in the “Educational Experience” section and any employment history in the “Employment Experience” section of our application.

In addition to your resume, please upload the following documents:
Transcripts

Apply by: May 12, 2026

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