Work Comp Intake Specialist - Bilingual
About Us
Telecare Anywhere, a telehealth clinic specializing in workers' compensation physical and mental health, is looking for a Workers’ Compensation Intake Specialist to join our growing team.
About the Role:
We are seeking a full WC Intake Specialist to join our growing telehealth team. This position plays a crucial role in coordinating the patient intake process and ensuring smooth operations between patients, providers, and clients.
We are currently looking to hire a full time role Monday - Friday, 3:30pm - 12am EST. This is a fully remote position but candidates must reside in the US to be eligible.
- Key Responsibilities:
- Monitor and manage the virtual waiting room throughout the shift.
- Assign incoming patients to available or on-call providers based on coverage and specialty.
- Schedule telehealth appointments for patients with available or on-call providers.
- Assist providers with chart management and follow-up documentation as needed.
- Respond to client and patient inquiries via phone and email regarding scheduling, documentation, and general support requests.
- Maintain accurate records of all patient interactions and appointments in the EHR system.
- Communicate effectively with internal teams to ensure timely patient care and client satisfaction.
- Requirements:
- 2+ years of experience in patient scheduling, medical front office, or intake coordination (telehealth experience preferred but not required).
- Strong communication skills — both written and verbal — with a professional and empathetic tone.
- Experience handling inbound and outbound calls in a healthcare or customer service setting.
- Ability to multitask in a fast-paced virtual environment.
- Comfortable using EHR systems, scheduling software, and Microsoft Teams.
- Spanish bilingual.
- What We Offer:
- Fully remote position with consistent hours
- Supportive and collaborative team culture
- Opportunity to grow within a rapidly expanding telehealth organization
- Meaningful work serving injured workers nationwide
- Compensation & Schedule:
- Pay: $22 – $24 per hour (based on experience and sills)
- Schedule: Monday – Friday
- Shift: 3:30pm - 12am EST
Job Type: Part-time
Pay: $22.00 - $24.00 per hour
- Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Experience:
- Healthcare Scheduling: 2 years (Required)
- Language:
- Spanish (Required)
Work Location: Remote
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