[Hiring] Part Time Collector @UFCU Main
Role Description
- The Part Time Collector is part of a highly performing Collections team with principal responsibility for servicing members with past due consumer, commercial, or real estate loans. This role requires supportive, constructive, and empathetic communication with members through a variety of channels, seeking to understand the circumstances resulting in a member’s past due condition. The Collector works with members to find solutions that resolve delinquent loan status.
- Performs independent research and follow-up tasks to assist in delinquency resolution.
- Validates financial responsibility for a loan.
- Searches for valid member location and contact information.
- Completes documents required for delinquency resolution.
- Finds the best balance between the needs of individual members and those of UFCU membership.
- Complies with UFCU’s policies and procedures and applicable laws and regulations.
The Collector reports to Assistant Manager – Collections.
This role can be remotely performed out of Texas, Idaho, Utah, Arizona, or Montana.
- Qualifications
- High School Diploma or Equivalent.
- Minimum of one (1) year of experience collecting secured or unsecured consumer loans.
- Minimum of one (1) year of experience with personal computer and word processing/spreadsheet software (MS Office Suite).
- Must be bondable.
- Preferred: Two or four-year degree from an accredited college or university.
- Preferred: Two (2) years’ experience collecting auto and/or real estate collateralized consumer loans.
- Preferred: Six (6) months of banking and/or financial institution experience.
- Preferred: Experience with loan modifications.
- Preferred: Bilingual in English and Spanish.
- Requirements
- Adheres to all company policies, procedures, and business ethics codes.
- Completes required regulatory training as assigned.
- Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role.
- Benefits
- Flexible remote work environment.
- Opportunity to work with a dedicated team.
- Supportive company culture focused on member success.
Company Description
- Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.
- Purposefully Member-Obsessed: Driven by empathy to understand our Members’ needs.
- Possibilities Reimagined: Inspired to experiment and learn for positive impact.
- Performance Excellence Rooted in Unwavering Integrity: Championing teamwork and accountability.
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