Project Manager, Growth Operations – Contract

Job Description:
• This 4-month contract role owns end-to-end Growth contracting operations during the peak May–September period, supporting 100+ new and renewal contracts.
• It's a hands-on execution role managing parallel workflows, partnering across Legal, CS, and ACO Operations, and working directly in CRM/CLM systems.
• You’ll serve as the operational hub for the contracting pipeline during the highest-volume season.
• Review outgoing contracts for completeness and accuracy prior to send.
• Coordinate redline reviews between Growth, Legal, and counterparties, including managed version control, track open issues, and ensure the right stakeholders are looped at each stage.
• Send finalized contracts for signature and track execution status through close.
• Report out on contract process.
• Serve as the operational point of contact for contracts requiring escalation, including flag issues clearly, route to Legal with appropriate context, and track resolution.
• Maintain a log of open escalations and ensure nothing stalls without a clear owner and next step.
• Conduct audits of executed contracts to verify accuracy of deal terms and then metadata property mapping.
• Track compliance with internal contracting standards across the active book.
• Surface discrepancies and coordinate corrections with the appropriate team.
• Serve as day-to-day Ironclad operator during peak season — troubleshoot workflow errors and signature packet issues.
• Maintain workflow accuracy and flag any system issues to the Growth Operations team for resolution.
• Design and manage an automation for bulk contract creation.
• Execute bulk contract creation workflows for peak-season volume (100+ contracts).
• Ensure data accuracy across all bulk-generated contracts prior to send; coordinate with Growth and CS to validate inputs.

Requirements:
• 4–6 years of experience in contract management, legal operations, or commercial operations
• Direct experience with contract lifecycle management platforms; Ironclad strongly preferred
• Demonstrated ability to manage high-volume, time-sensitive contracting workflows without losing accuracy
• Strong coordination instincts — you know how to keep multiple workflows moving simultaneously and surface the right issues to the right people
• Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes
• Comfortable operating in a fast-moving environment with seasonal urgency.

Benefits:
• Duration: 4 month contract term.

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