[Hiring] Director Clinic Operations @WELL Health Technologies Corp

Role Description

The Regional Director is responsible for the operational and financial performance of a portfolio of WELL Health clinics across Alberta. This role provides leadership and strategic oversight to clinic teams and physicians to ensure strong operational performance, financial sustainability, and a high-quality patient experience.

The Regional Director will work closely with physicians and clinic leadership and must have a strong understanding of the Alberta primary care physician compensation models, including fee-for-service and other evolving compensation structures within the province. This role acts as a key liaison between physicians, clinic managers, and WELL Health’s corporate teams to ensure alignment with organizational standards, regulatory requirements, and strategic growth objectives.

What you will be doing:
• Operational Leadership
• Oversee the day-to-day operations of a portfolio of primary care clinics across Alberta.
• Support clinic managers and administrative teams in optimizing clinic workflows, staffing, scheduling, and patient access.
• Ensure clinics operate in alignment with WELL Health’s operational standards, policies, and performance expectations.
• Identify and implement operational improvements to enhance efficiency, patient experience, and physician satisfaction.
• Support the rollout of new initiatives, technologies, and programs across clinics within the region.
• Financial Oversight
• Monitor and manage clinic financial performance, including revenue, expenses, and overall profitability.
• Analyze financial reports and operational metrics to identify opportunities for revenue optimization and cost management.
• Support the development of annual budgets and forecasts for clinics within the portfolio.
• Work closely with finance teams to track key performance indicators and drive financial accountability.
• Physician & Stakeholder Engagement
• Develop strong relationships with physicians and clinic leadership teams.
• Provide operational guidance and support related to Alberta’s primary care physician compensation models, including fee-for-service billing and related performance metrics.
• Act as a trusted operational partner to physicians and clinic managers to address challenges and identify growth opportunities.
• Collaborate with internal departments including finance, HR, IT, and digital health to support clinic needs.
• Compliance & Quality
• Ensure clinics comply with Alberta healthcare regulations, privacy standards, and relevant policies.
• Support quality improvement initiatives and patient safety programs across clinics.
• Maintain awareness of changes to provincial healthcare policies, physician billing structures, and compensation models.
• Leadership & Team Development
• Provide leadership, mentorship, and support to clinic managers and administrative teams.
• Foster a culture of collaboration, accountability, and patient-centered care.
• Support recruitment, onboarding, and development of clinic leadership staff where required.

Qualifications
• Bachelor’s degree in healthcare administration, Business Administration, or a related field (or equivalent experience).
• 5+ years of experience in healthcare operations leadership, preferably within primary care or multi-site clinic environments.
• Strong knowledge of Alberta’s primary care physician compensation models, including fee-for-service structures.
• Experience managing multiple clinics or a regional portfolio of healthcare operations.
• Demonstrated financial acumen with experience reviewing and managing clinic financial performance.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work in a fast-paced environment while managing multiple priorities.

Preferred Qualifications
• Experience working closely with physicians or physician groups.
• Familiarity with EMR systems and digital health technologies.
• Experience in a multi-clinic network or healthcare organization.

Benefits
• Join one of Canada’s fastest-growing healthcare organizations.
• Work alongside physicians and healthcare leaders to improve patient care delivery.
• Play a key role in optimizing clinic performance across a growing network.
• Competitive compensation and benefits package.
• The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization.
• WELL is committed to fostering a diverse, inclusive, and accessible workplace.
• This recruitment process uses automated tools, including artificial intelligence, to help review applications.
• WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada.

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