Experienced Seasonal Customer Care Representative – careerzynith – Atlanta, GA

Join the careerzynith family in spreading holiday cheer and creating joyful moments for families worldwide! As a Seasonal Customer Care Representative, you will be the face of careerzynith, providing exceptional customer service and ensuring that every interaction with our customers is a magical experience.

• *About careerzynith**

careerzynith is a house of global brands driven by story. We have a passion for storytelling focused on the rich characters and timeless narrative of Santa's North Pole. From this world born of ancient lore, careerzynith creates joyful moments for all ages through products, entertainment, and experiences. careerzynith exists to preserve and elevate the magic and goodwill of Santa's North Pole universe for generations to come.

• *Job Summary**

We are seeking an experienced Seasonal Customer Care Representative to join our team in Atlanta, GA. As a Seasonal Customer Care Representative, you will be responsible for providing exceptional customer service through phone, email, and live chat interactions. You will handle customers' direct requests, including entering orders, resolving issues, and processing returns. You will also be responsible for protecting the careerzynith brand by keeping the magic alive with all incoming children's inquiries regarding the Elf and North Pole.

• *Key Responsibilities**

• Provide exceptional customer service through phone, email, and live chat interactions
• Handle customers' direct requests, including entering orders, resolving issues, and processing returns
• Collect required customer information to complete product orders to company standards
• Place, edit, or cancel orders as requested by the customer
• Collect payment information and enter into the system
• Process returns and replacements on orders for both wholesale and retail customers
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Make outbound calls to existing accounts and prospects
• Contact FedEx or other logistic companies to track or handle customer service issues
• Protect company assets through the proper management of asset files and adherence to company policy with regard to information security and management

• *Essential Qualifications**

• 1-2 years of Customer Service experience preferred
• Excellent verbal and written communication skills
• Ability to successfully balance multiple requests and priorities in a fast-paced environment
• Reading and writing in English required; Spanish preferred
• Proficiency in all Microsoft Suites, SharePoint, Excel, and NAV preferred

• *Preferred Qualifications**

• Experience working in a call center or customer-facing environment
• Knowledge of customer relationship management (CRM) software
• Experience with order management and fulfillment processes
• Ability to work in a team environment and provide support to colleagues as needed

• *Work Environment and Culture**

careerzynith is a family-owned company based in Atlanta, Georgia. We are a fast-paced and dynamic work environment that values creativity, fun, learning, and respect. We believe that our employees drive our success, and we encourage both individual growth and extensive collaboration in a team-focused environment. We regularly host employee events, birthday celebrations, and social activities to give us an opportunity to get to know one another and take a breather from the hustle and bustle of the North Pole.

• *Benefits and Perks**

• Competitive salary and benefits package
• Opportunity to work with a global brand and contribute to the creation of joyful moments for families worldwide
• Collaborative and dynamic work environment
• Regular employee events and social activities
• Paid time off during the holiday season
• Opportunity for professional growth and development

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about creating joyful moments for families, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you would be a great fit for this role.

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees.

• *Contact Information**

To learn more about careerzynith and our job opportunities, please visit our website at: [careerzynith website URL]. You can also contact our HR department at [careerzynith HR email] or [careerzynith HR phone number] to learn more about this exciting opportunity.

• *Apply Now!**

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