Experienced Customer Advocate – Hybrid Role in Contact Center

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join careerzynith as an Experienced Customer Advocate in our Contact Center. As a key member of our team, you will play a vital role in providing world-class customer service to our valued clients, while also driving business growth and innovation.

• *About careerzynith**

careerzynith is a leading provider of comprehensive oral health care benefits, serving millions of enrollees across the country. With a rich history dating back to 1955, we have built a reputation for excellence, innovation, and a commitment to our customers and employees. Our mission is to safeguard the health and financial stability of our employees and their loved ones, while fostering personal growth and holistic wellbeing.

• *The Role**

As an Experienced Customer Advocate, you will be the primary point of contact for telephone, written, or electronic inquiries from customers. Your responsibilities will include:

• Communicating information regarding claims status, eligibility, and benefits to office professionals, groups, covered members, and brokers, providing superior customer service at all times.
• Documenting each customer encounter or resolution in our computer tracking system.
• Accurately completing call tracking and contact service forms and routing them to the appropriate department.
• Identifying and reporting any critical or reoccurring customer service issues to your Supervisor.
• Participating in training programs, as designated.

• *Key Qualifications**

• High School Diploma or GED is required.
• 6+ months of customer service experience within a call center or high-volume customer contact environment is required. You must be able to pass our position test(s).
• Exceptional customer service skills, with a proven track record of delivering high-quality service in a fast-paced environment.
• Ability to handle constant customer contact through forced workflow distribution.
• Interpersonal and communications skills to work effectively with a variety of customers and levels of staff.
• Strong organizational/time management skills and multi-tasking abilities.
• Ability to maintain confidentiality of internal and external customer information.
• Ability to perform basic mathematical calculations.
• Ability to understand and retain detailed information.
• Ability to problem solve and use critical thinking skills.
• Ability to deescalate customer calls and handle conflict resolution.
• Ability to prioritize and follow through.
• Knowledge of or ability to learn basic dental terminology and procedures.
• Must be able to work overtime as required.
• PC skills, including internet and windows-based applications.

• *What We Offer**

• Competitive base and incentive pay.
• 401(k) with robust matching and non-matching contributions.
• Rich medical and pharmacy benefits.
• 100% employer-paid dental and vision benefits.
• Holistic wellbeing program with deep financial incentives.
• Generous paid time off, plus 12 paid holidays and your birthday off.
• Culture of growth and learning: career development, tuition reimbursement, recognition program.
• Family support: adoption assistance, fertility treatment, child, elder, and pet care assistance.
• Social responsibility and volunteer opportunities.
• Employee discount program.

• *Work Environment and Culture**

careerzynith is committed to building an inclusive and diverse workplace, where every employee feels valued, respected, and empowered to succeed. Our Contact Center is a dynamic, fast-paced environment where you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. We offer a range of benefits and perks to support your physical, emotional, and financial wellbeing, including:

• Flexible work arrangements, including hybrid remote work options.
• Collaborative, team-based work environment.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Comprehensive training and onboarding program.

• *How to Apply**

If you are a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer, committed to building and maintaining a diverse and inclusive workplace for all employees. We are proud to be an affirmative action employer and welcome applications from qualified candidates of all backgrounds.

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