AVP, Consumer Bank Fraud Strategy Analyst

Overview
• Location: Charlotte, North Carolina; Costa Mesa, California; Stamford, Connecticut; Alpharetta, Georgia; Chicago, Illinois; Boston, Massachusetts; New York, New York; Canton, Ohio; West Chester, Ohio; Draper, Utah
• Salary: 115,000.00 - 200,000.00 USD Annual

About Us

Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description

Job ID
2601347
Category

Credit & Risk
Date posted

05/07/2026
Role Summary/Purpose:

The AVP, Consumer Bank Fraud Strategy will play a key role in analyzing and strengthening fraud controls within our Consumer Bank. The ideal candidate will have a strong background in fraud detection, prevention, and analysis with a focus on strategy creation and tuning as well as a proven track record of representing the business, partnering with cross-functional project teams, and delivering projects on time and within budget .
Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
• Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Essential Responsibilities:
• Proactively identify opportunities to strengthen controls while monitoring fraud cases, alerts, and fraud incidents to identify patterns, emerging attack vectors, and potential control gaps; synthesize findings into actionable strategy updates and operational guidance.
• Conduct targeted data pulls and analysis to investigate fraud behavior, validate observations, and support rule/scenario testing.
• Support the development and ongoing enhancement of Consumer Bank fraud strategies for real time voice and digital transactions and activity, leveraging industry knowledge, known risk vectors, and internal case/loss learnings.
• Configure, tune, and maintain fraud strategy rules/thresholds within our fraud engine, following established change governance, testing practices, and documentation standards.
• Execute rule validation and scenario tests, partnering with Fraud Analytics for scaled analysis across larger data sets and support implementation of approved changes.
• Partner with Fraud Operations to ensure strategies are operationally executable and prioritized appropriate to risk level
• Collaborate closely with Fraud Analytics, Fraud Operations, Investigations, and cross-functional partners to perform strategy reviews, share findings, and support timely response to new and evolving fraud patterns.
• Work with Digital and Fraud agile delivery teams to translate strategy needs into requirements, support implementation, and validate end-to-end behavior of real-time decisioning and feedback processes.
• Communicate strategy rationale and findings clearly to stakeholders and risk leaders, supporting recommended changes with evidence-based insights.
• Interact with vendor partners, representing business needs and ensuring service alignment with our risk management goals.
• Complete required fraud strategy documentation and maintain clear rationale for strategy changes to support internal governance and audit readiness.
• Perform other duties and/or special projects as assigned.

Qualification Requirements:
• Minimum 5+ years of experience in fraud strategy, fraud investigations, fraud operations, fraud risk management, or related financial crimes work within banking or financial services, with relevance to digital/online banking and transaction fraud.
• Demonstrated experience translating case/loss learnings and emerging fraud trends into actionable strategy changes and operational guidance.
• Minimum 3+ years of hands-on experience configuring, tuning, or maintaining fraud strategy rules/thresholds within a fraud decisioning platform, including structured testing and change management discipline.
• Working proficiency with SQL and/or other data management tools, and comfort extracting/analyzing data to support investigations, rule validati

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