Experienced Bilingual Customer Service Representative – Home Improvement Industry Expert

At careerzynith, we're on a mission to revolutionize the home improvement industry by providing innovative solutions for our clients. As a leading provider of lead and workflow management services, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking an enthusiastic and self-motivated Customer Service Representative to join our team and help us achieve our goals.

• *About careerzynith**

careerzynith is a dynamic and fast-paced company that's been at the forefront of the home improvement industry for years. Our cutting-edge platform has powered over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers. We're proud of our industry-leading reputation and our commitment to delivering exceptional customer service.

• *The Role**

As a Customer Service Representative at careerzynith, you'll be the face of our company, interacting with customers on a daily basis to resolve their queries, book appointments, and provide exceptional service. You'll work in a fast-paced environment, adapting to changing guidelines and priorities while maintaining a positive outlook on every call. Your excellent communication skills, both written and verbal, will be essential in conveying information and resolving customer issues.

• *Responsibilities**

• Answer incoming calls and respond to customer requests in a timely and professional manner
• Work in a fast-paced environment, adapting to changing priorities and guidelines
• Book appointments for customers with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors as needed
• Inform clients by explaining procedures, answering questions, and providing information
• Maintain and improve quality results by adhering to standards and guidelines
• Collaborate with colleagues to achieve team goals and objectives
• Participate in ongoing training and development programs to enhance skills and knowledge

• *Essential Qualifications**

• High school graduate or equivalent
• Minimum of one year experience in an inbound/outbound call center or retail environment
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute (optional)
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check
• Must be fluent (speaking/reading/writing) in both Spanish and English

• *Preferred Qualifications**

• Experience in the home improvement industry
• Previous experience in a similar role at a contact center or call center
• Knowledge of CRM software and other customer service tools
• Certification in customer service or a related field

• *What We Offer**

• Opportunity to continue working from home in our post-pandemic workplace
• Eligible for Medical, Dental, and Vision after 60 days of continuous employment
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company match of up to 4%
• Paid Time Off - Earn 10 days per year after 90-day probationary period
• $200 Monthly Incentive Bonus Plan
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

• *Work Environment and Culture**

At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our office is a dynamic and fast-paced space that's designed to foster collaboration and innovation. We offer a range of benefits and perks to support our employees' physical and mental well-being, including flexible work arrangements, wellness programs, and employee recognition and reward programs.

• *How to Apply**

If you're passionate about delivering exceptional customer service and want to join a dynamic and innovative company, we'd love to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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