Experienced Customer Service Representative – Remote, 24/7 – Join careerzynith's Fast-Growing Technology Team

At careerzynith, we're revolutionizing the way we deliver top-tier technical support and exceptional customer service. As a fast-growing technology company, we're committed to empowering our customers with innovative solutions and unparalleled support. We're seeking an experienced Customer Service Representative with a passion for technical problem-solving and customer engagement to join our dynamic team.

• *About careerzynith**

careerzynith is a cutting-edge technology company that's changing the game in the industry. With a focus on delivering exceptional customer experiences, we're committed to innovation, collaboration, and continuous learning. Our team is comprised of talented individuals who share a passion for technology and a drive to make a difference. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team.

• *Job Summary**

As a Customer Service Representative at careerzynith, you'll play a critical role in delivering high-quality technical support to our customers. You'll be responsible for troubleshooting and resolving complex connectivity issues, managing account permissions, and leveraging advanced tools to ensure swift resolutions. With a focus on technical accuracy and efficiency, you'll provide exceptional customer service via chat, email, and support tickets.

• *Key Responsibilities**

### Technical Support

• Diagnose and resolve customer issues related to internet connectivity, networking, and devices.
• Provide Level 2 support, including advanced troubleshooting and managing account permissions.
• Utilize tools such as Fresh Desk, Sonar CRM, and networking platforms (e.g., Rancid, Tacacs+, Radius).
• Stay updated on system updates and services to enhance support quality.

### Customer Support

• Offer professional and timely assistance to customers experiencing technical difficulties.
• Communicate clear and actionable solutions via chat, email, and support tickets.
• Deliver outstanding customer service with a focus on technical accuracy and efficiency.

### Ticket Management

• Document all interactions accurately using Fresh Desk and ensure timely follow-up within SLAs.
• Track, prioritize, and resolve tickets effectively to maintain customer satisfaction.

### Escalation & Collaboration

• Escalate unresolved or complex issues to network operations or IT teams when necessary.
• Collaborate with cross-functional teams to ensure seamless issue resolution.

### Quality Assurance

• Maintain compliance with company policies and service standards.
• Actively participate in quality assurance programs to improve processes and outcomes.

• *Qualifications**

• 1+ years of customer service and technical support experience, preferably in a call center or IT support role.
• Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM).
• Strong written and verbal communication skills, with an ability to explain technical solutions clearly.
• Availability for overnight shifts, weekends, and a rotating schedule.
• Bilingual (Spanish/ English) is a plus.

• *Why You'll Love Working With Us**

• Be part of a dynamic team that values innovation and collaboration.
• Enjoy ongoing professional development and learning opportunities.
• Make an impact by delivering exceptional technical support to customers.

• *Compensation and Employment Details**

• Hourly Rate: $16 - $18 per hour.
• Paid training provided.
• Temporary with potential for full-time based on performance and business needs.
• Remote position (preferably near Plainview, NY).

• *Schedule**

• 24/7 operations, including weekends.
• Flexibility for rotating shifts is required.

• *What We Offer**

• Competitive hourly rate
• Ongoing professional development and learning opportunities
• Collaborative and dynamic work environment
• Flexible scheduling to accommodate your needs
• Opportunities for career growth and advancement

• *How to Apply**

If you're passionate about delivering high-quality technical support in a collaborative environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [careerzynith's website](https://careerzynith.com/careers).

• *careerzynith is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.**

We look forward to hearing from you!

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