Experienced Customer Service Representative – Medical Records Support – Remote Opportunity at careerzynith

At careerzynith, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Customer Service team, you'll play a vital role in providing top-notch support to clients, patients, and requestors, ensuring that their needs are met with precision and care. If you're passionate about building strong relationships, resolving issues with ease, and working in a dynamic remote environment, we want to hear from you!

• *About careerzynith**

careerzynith is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals and organizations to deliver exceptional patient care through cutting-edge technology and personalized support. We're committed to fostering a culture of excellence, collaboration, and continuous learning, where our team members can grow, develop, and thrive.

• *Job Summary**

As an Experienced Customer Service Representative – Medical Records Support, you'll be responsible for providing exceptional customer service to clients, patients, and requestors, ensuring that their requests are handled efficiently and effectively. You'll work closely with our Customer Service Manager to resolve issues, meet daily goals, and maintain accurate records in our Med-Release system. If you're a detail-oriented, customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Provide exceptional customer service to clients, patients, and requestors via phone calls, ensuring that their needs are met with precision and care.
• Meet daily goals of 85 calls per day, averaging 11 calls per hour, while maintaining a high level of accuracy and efficiency.
• Assist clients, patients, and requestors with the status of requests for medical records, providing accurate and concise information.
• Ensure notes are accurate and detailed, with all actions requiring a note in Med-Release.
• Build strong value-based relationships with customers, demonstrating a passion for customer interaction and a commitment to customer satisfaction.
• Resend, cancel, or reprocess orders as necessary, ensuring that requests are handled efficiently and effectively.
• Obtain missing information for non-compliant requests from patients and requestors, working closely with other departments to ensure requests are sent promptly.
• Perform data entry and other duties as assigned, maintaining a high level of accuracy and attention to detail.
• Fax and email records securely to requestors, ensuring that sensitive information is handled with care and confidentiality.

• *Qualifications**

• Excellent communication skills, with the ability to build strong relationships with clients, patients, and requestors.
• Strong analytical and problem-solving skills, with the ability to resolve issues efficiently and effectively.
• Ability to multi-task, prioritize duties, and manage time effectively, meeting daily goals and deadlines.
• Proficient computer skills with software applications such as Microsoft Office.
• Maintain a positive, empathetic, and professional attitude toward customers, demonstrating a commitment to customer satisfaction and loyalty.
• High school diploma or GED required.

• *Preferred Skills/Not Required**

• Previous medical records experience, with knowledge of HIPAA preferred but not required.
• 1+ year of customer service/call center experience, with a passion for delivering exceptional customer experiences.

• *Essential Qualities**

• Fast learner, with the ability to quickly adapt to new systems, processes, and technologies.
• Self-motivated and able to work independently, with a high level of business integrity and diligence.
• Ability to adapt to change, with flexibility and a willingness to learn and grow.
• Passionate about people, with the ability to show patient empathy and understanding.
• Positive attitude, with a commitment to delivering exceptional customer experiences.

• *Schedule**

• 8-hour shift, between 8:00am-6:00pm CST, Monday to Friday.
• Flexible scheduling may be available, with opportunities for overtime and professional development.

• *Compensation and Benefits**

• Competitive hourly rate of $16-18 per hour, depending on experience and qualifications.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for professional development and career growth, with a commitment to employee learning and development.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications, experience, and passion for customer service. We look forward to hearing from you!

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