Experienced Durable Medical Equipment Customer Service Representative – Remote Opportunity at careerzynith

At careerzynith, we're dedicated to providing exceptional customer service to our patients, referral sources, and business partners. As a full-time remote customer service representative, you'll play a vital role in ensuring our customers receive the best possible experience with our durable medical equipment (DME) products. If you're passionate about delivering outstanding customer service, have a strong understanding of medical terminology, and are comfortable discussing insurance coverage and financial responsibility, we want to hear from you!

• *About careerzynith**

careerzynith is a leading provider of innovative medical solutions, committed to improving the lives of our patients and customers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our remote customer service team. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.

• *Responsibilities**

As an Experienced Durable Medical Equipment Customer Service Representative at careerzynith, you'll be responsible for:

• Utilizing our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
• Reaching out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
• Sharing your knowledge of DME products with customers.
• Advising patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
• Providing excellent customer service to patients, referral sources, and our business partners.
• Communicating effectively with patients, therapists, and other healthcare professionals.
• Maintaining a relationship with referral sources.
• Creating purchase orders and sending to manufacturers via fax/email/or manufacturer websites.
• Working a flexible schedule of 11AM-7PM Eastern Time, Monday through Friday.

• *Qualifications**

To be successful in this role, you'll need:

• Previous customer service experience, telephonic or face-to-face.
• Comfortable discussing insurance coverage and financial responsibility with patients.
• Ability to work in a fast-paced environment with strong attention to detail.
• Brightree experience is a plus.
• Familiarity of medical terminology.
• Strong sense of urgency and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Adaptability to new processes and technology.
• Excellent time management skills, organization, and with strong attention to detail.
• Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
• The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel.

• *Preferred Qualifications**

• Previous experience working with DME products.
• Experience with medical terminology and insurance coverage.
• Strong understanding of healthcare regulations and compliance.

• *Compensation and Benefits**

• Competitive hourly rate of $17.00 per hour.
• Opportunities for further compensation based on experience.
• Comprehensive benefits package, including:
+ 401(k) with matching.+ Dental insurance.+ Employee discount.+ Flexible spending account.+ Health insurance.+ Life insurance.+ Paid time off.+ Tuition reimbursement.+ Vision insurance.

• *Schedule**

• 8 hour shift, Monday through Friday.
• Flexible schedule of 11AM-7PM Eastern Time.

• *Application Instructions**

If you're passionate about delivering exceptional customer service and have a strong understanding of medical terminology, we want to hear from you! Please submit your application, including:

• A cover letter outlining your experience and qualifications.
• A resume highlighting your customer service experience and medical terminology knowledge.
• Answers to the following application questions:
+ What types of Durable Medical Equipment have you processed orders for?+ Will you be able to work the hours of 11AM-7PM Eastern Time, Monday through Friday?

• *Work Location**

This is a remote opportunity, and you'll have the flexibility to work from the comfort of your own home.

• *Experience**

• Brightree experience is a plus, but not required.

• *About careerzynith**

careerzynith is a leading provider of innovative medical solutions, committed to improving the lives of our patients and customers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our remote customer service team.

• *Join the careerzynith Team**

If you're passionate about delivering exceptional customer service and have a strong understanding of medical terminology, we want to hear from you! Apply now to become an Experienced Durable Medical Equipment Customer Service Representative at careerzynith.

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