Experienced Customer Service Representative II – Remote Opportunity at careerzynith

• *Join the careerzynith Team and Make a Difference in the Lives of Physicians and Patients**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join the careerzynith team as a Customer Service Representative II on our Unified Service Center team.

• *About careerzynith**

careerzynith is the nation's largest professional Association of physicians and a non-profit organization dedicated to promoting the art and science of medicine and the betterment of public health. Our mission is to unite physicians, patients, and the medical community to create a healthier nation. As a member of our team, you'll be part of a diverse and inclusive organization that values equity, social responsibility, and professional development.

• *About the Role**

As a Customer Service Representative II, you'll play a critical role in delivering unparalleled world-class service to our members, potential members, and non-physician customers. You'll be responsible for handling phone inquiries, responding to service requests, and providing information on AMA products and services. Your exceptional communication skills, product knowledge, and problem-solving abilities will enable you to exceed service expectations and establish loyal relationships with our constituents.

• *Responsibilities**

• Handle phone inquiries and respond to service requests in a professional, informative, and efficient manner
• Provide information on AMA products and services, including membership benefits, pricing, and processing
• Assist with single sign-on registration and password reset for AMA website access
• Support access to AMA journals and online resources, including JAMA and Archives Journals Online and CME Online
• Enter book and subscription orders, research and resolve fulfillment problems, and issue call tags and process pricing adjustments, refunds, and reshipments
• Validate physician identity, collect updated or missing contact and demographic data, and update AIMs
• Participate in USC activities, including training, performance management, USC workgroups, and service center improvement projects

• *Requirements**

• Bachelor's degree or 4 years of customer service and/or telemarketing experience
• Advanced knowledge of AMA structure and organization, AMA periodicals, books, products, and basic CPT-IS, Physician Profile, Physician Select information
• Excellent oral communication skills, and experience communicating with physicians in writing and by phone
• Ability to effectively communicate in English, receive and accurately understand information over the telephone and in writing, and take ownership and anticipate customer needs
• Ability to learn and effectively work with computerized systems and computers, quickly learn and apply product and organizational information, and work effectively in a high volume, production-oriented environment
• Strong listening skills, business writing communication skills, stress tolerance, and interpersonal skills
• Ability to multi-task in a high production business environment, work individually and as a team member to solve problems, and demonstrate high energy level, enthusiasm, patience, and positive attitude

• *Essential Functions**

1. Ability to effectively communicate in English
2. Ability to receive and accurately understand information over the telephone and in writing
3. Ability to take ownership and anticipate customer needs
4. Ability to elicit information from customers quickly and easily
5. Ability to provide information to customers clearly and concisely
6. Ability to react quickly, calmly, and with sound judgment to customer requests and complaints
7. Ability to learn and effectively work with computerized systems and computers
8. Ability to quickly learn and apply product and organizational information
9. Ability to work effectively in a high volume, production-oriented environment
10. Ability to maintain accurate, organized information on customer service interactions

• *General Service Skills**

1. Strong listening skills
2. Strong oral communication skills
3. Business writing communication skills
4. Strong stress tolerance
5. Well-developed personal computer skills, including expertise with Microsoft suite of software
6. Strong problem-solving skills
7. Strong sense of commitment and dedication to servicing members
8. Strong interpersonal skills
9. Demonstrates high energy level, enthusiasm, patience, and positive attitude
10. Strong analytical and decision-making skills
11. Ability to multi-task in a high production business environment
12. Ability to work individually and as a team member to solve problems
13. Takes responsibility for service interactions, exercises independent judgment, and provides complete resolution
14. Strong customer service skills and understanding of relationship building with AMA constituents
15. Demonstrates attention to detail and accuracy in all service transactions
16. Ability to synthesize and apply new information quickly
17. Ability to prioritize phone and other service interactions required
18. Demonstrates dedication to achieving AMA service goals by establishing loyal relationships that exceed service expectations
19. Extraordinary customer service skills and ability to establish and maintain relationships with AMA constituencies and AMA staff
20. Provide strong commitment to continuous quality improvement

• *What We Offer**

• Competitive salary range: $21.45-$25.46
• Eligibility to participate in a bonus plan
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for professional development and career growth
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance and contributions to the organization

• *How to Apply**

If you're a motivated and customer-focused professional looking for a challenging and rewarding opportunity, we invite you to apply for the Customer Service Representative II role at careerzynith. Please submit your resume and cover letter through our online application portal.

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer committed to diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, or veteran or disability status.

• *Join the careerzynith Team and Make a Difference**

At careerzynith, we're passionate about improving the health of the nation. We're looking for talented and dedicated professionals like you to join our team and help us achieve our mission. Apply today and become a part of our dynamic and inclusive organization!

Apply for this job