Experienced Customer Service Representative – Remote Customer Support Agent
Join careerzynith, a leading airline, and embark on a new journey as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and ensuring that our passengers have a seamless travel experience. If you are passionate about providing top-notch customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.
- *Why You Will Love This Job**
As a Customer Service Representative at careerzynith, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with customers from diverse backgrounds and cultures. You will be the face of our airline, and your exceptional communication skills, empathy, and problem-solving abilities will make a significant difference in our customers' travel experiences.
- *Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
- Interacting with customers in a courteous, efficient, and professional manner, resolving their queries and concerns in a timely and effective manner.
- Issuing, reissuing, and refunding passenger tickets, as well as booking, pricing, and confirming flight reservations.
- Rebooking passengers on oversold flights and during abnormal operations, ensuring that they are accommodated and satisfied.
- Performing passenger check-in and seat assignment, rectifying oversold seat assignments, and handling upgrades.
- Issuing vouchers and coordinating with contractors for passenger hotel, food, and transportation arrangements.
- Operating gate reader/scanners and related responsibilities, including pre-boarding, monitoring/checking carry-on bags, and enforcing exit row criteria.
- Operating jetways/bridges for boarding and deplaning passengers.
- Making boarding and departure gate announcements.
- Delivering domestic and international flight information.
- Performing passenger carrier flight close-out procedures.
- Accepting, checking, and tagging passengers' bags at decision centers, full-service counters, and primary class counters.
- Maintaining the timeline of flight boarding process.
- Providing customer support at the task training.
- Processing and completing credit card bag transactions at kiosks in the price counter area and activation stations.
- Assisting passengers with self-service kiosk check-in and kiosk bag processing at price counters.
- Queueing lines at price counter kiosks and counters.
- Clearing/confirming international files at kiosk in the price counter area and activation stations.
- Accepting and dispatching passengers' self-tagged luggage at activation stations.
- Assisting customers requiring special help or in-station assistance, including boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors.
- Performing customer support work related to handling local flights and contractor/floor handling agreements or contracts.
- Having regular and predictable attendance on site, including meeting any mandatory overtime requirements.
- Responding and assisting during safety and/or emergency situations.
- Providing connecting passengers with gate information.
- Providing exceptional customer service in an expert manner and according to careerzynith guidelines.
- Adhering to agency policies, procedures, and performance standards.
- Completing task-applicable training.
- Adhering to government regulations (e.g. DOT, FAA, TSA).
- Using various internal resources/structures, including during customer interactions.
- Wearing uniforms as required by agency policy.
- *All You Will Need for Success**
To be successful in this role, you will need:
- A high school degree or GED or international equivalent.
- Bilingual language skills required in some locations.
- An applicable valid driver's license as required by local authorities.
- Must satisfy FAA background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable.
- Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable.
- Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet agency and security requirements.
- Must be legally authorized to work in the U.S.
- *Preferred Qualifications**
- Working knowledge of Sabre or another Passenger Service System.
- Previous face-to-face Customer Service experience.
- Working in a fast-paced environment.
- *What You May Get**
As a valued member of our team, you will enjoy a range of benefits and perks, including:
- Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also provide digital doctor visits, flexible spending accounts, and more.
- Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
- Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
If you are passionate about delivering exceptional customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply for this exciting opportunity to join careerzynith as a Customer Service Representative.
Apply for this job