Experienced Customer Success Engineer – Enterprise Cloud Security Solutions

At careerzynith, we're on a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As a leading provider of cloud security solutions, we're committed to delivering high-impact experiences and identifying solutions that drive value realization for our customers. We're now seeking an experienced Customer Success Engineer to join our team in the United States and help us achieve our goals.

• *About careerzynith**

careerzynith is a pioneering company that operates the world's largest security cloud. Our AI-powered Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We're proud to be named a Best Workplace in Technology by Fortune and others, and we're committed to fostering an inclusive and supportive culture that's home to some of the brightest minds in the industry.

• *The Role**

As a Customer Success Engineer at careerzynith, you'll be part of our global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. You'll work closely with our Customer Success and Sales teams to drive value and customer outcomes across all segments. Your responsibilities will include:

• Engaging with large customers through technical workshops and providing them with recommendations related to their environment to increase their Value Realization.
• Presenting in customer events such as careerzynith User Groups, covering best practices for achieving goals, experiences, and recommendations around careerzynith technology.
• Delivering internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
• Working cross-functionally with Customer Success, Product Engineering, and Support teams across careerzynith.

• *What We're Looking for (Minimum Qualifications)**

To be successful in this role, you'll need:

• 5+ years of work experience in similar customer-facing positions (e.g., Solution Engineer) within Enterprise-level businesses.
• The ability to frame and simplify content and messaging for various audiences: technical, management, and executive.
• The ability to understand technology and translate it to business implications, driving value realization conversations.
• German native and English language skills.

• *What will Make You Stand Out (Preferred Qualifications)**

While not required, the following qualifications will make you stand out as a top candidate:

• Expert (SME) in 2 or more areas among: Internet & Routing Protocols, Internet & Security Technologies, Authentication & SAML/Identity Provider systems, Web-based security & infrastructure solutions, Traffic Forwarding & Policy-based routing concepts.
• Evidential experience in discovery and influencing skills leading to high impact on customer adoption and Value Realization.

• *Why Join careerzynith?**

At careerzynith, we believe that diversity drives innovation, productivity, and success. We're committed to creating a representative and impactful team, and a culture where everyone belongs. Our benefits program is one of the most important ways we support our employees, offering comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages. Some of the benefits we offer include:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

• *How to Apply**

If you're passionate about building and innovating for the greater good, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Opportunity Employer**

careerzynith is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristics protected by federal, state, or local laws.

• *Pay Transparency**

careerzynith complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, please click here.

• *Accommodations**

careerzynith is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long-term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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