Experienced Customer Success Manager – Restaurant Technology and E-commerce Growth

At careerzynith, we're revolutionizing the way local businesses succeed online. Our all-in-one platform empowers restaurant owners to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations. With a proven track record of helping thousands of restaurant owners save their businesses and thrive, we're now looking for a proactive and results-driven Customer Success Manager to join our team.

• *About careerzynith**

careerzynith is the ultimate platform for restaurants to succeed online. Our tools are designed to help restaurant owners build a strong online presence, drive sales, and manage customer relationships. With a user-friendly interface and a wide range of features, careerzynith is the go-to solution for restaurants looking to take their business to the next level.

• *Our Vision**

Our vision is to help independent restaurants succeed online and beyond. We believe that every local business deserves the opportunity to thrive in the digital age. With our platform, we're not just helping restaurants – we're empowering local businesses to succeed and grow.

• *Our Traction**

In just over 3 years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders. Our team has grown from under 100 to nearly 200 talented individuals, and we're scaling even faster in 2025 to keep pace with our customer growth.

• *Our Team**

Our team is made up of top talent from the most successful companies in SMB software, including Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. We're a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles, we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe.

• *Why We're Looking for You**

careerzynith is growing quickly, and we're looking for a proactive and results-driven Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth.

• *Key Responsibilities**

• Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle
• Engage with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks
• Deliver a world-class customer experience in collaboration with our Launch and Support teams
• Help customers improve ROI through strategic, personalized advice and solutions
• Drive customer retention by reducing churn and enhancing satisfaction
• Play an integral role in refining health metrics and scaling success across our customer base
• Expand careerzynith's footprint by uncovering and driving growth opportunities

• *Essential Qualifications**

• 2+ years of experience in a Customer Success or Account Management role
• Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results
• Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
• A background in B2B2C, ideally within the food/hospitality and technology space
• A commitment to personal growth and continuous development

• *Preferred Qualifications**

• Experience working in a restaurant, bringing additional perspective to the role
• Familiarity with industry trends and competitive dynamics
• Strong interpersonal skills and ability to thrive in a fast-paced environment

• *Skills and Competencies**

• Proactive mindset and adaptability
• Strong interpersonal skills and ability to thrive in a fast-paced environment
• Ability to maintain a high volume of daily calls and meetings while effectively managing time
• Strength in objection handling and deescalating challenging conversations
• Ability to quickly context-switch to address diverse customer needs with ease
• Skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions
• Solution-oriented, with a big-picture perspective that drives long-term success
• Grit, adaptability, and ability to navigate ambiguity with confidence

• *Career Growth Opportunities and Learning Benefits**

• Opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams
• Ability to shape the future of our product and offerings
• Comprehensive training and development programs to help you grow and succeed in your role
• Opportunities for career advancement and professional growth

• *Work Environment and Company Culture**

• Remote-first, global company with a sales hub in Toronto
• Collaborative and dynamic work environment
• Opportunity to work with a talented team of individuals from diverse backgrounds and industries
• Flexible work arrangements and unlimited PTO
• Comprehensive benefits package, including health coverage and equity pre-IPO equity package

• *Compensation and Perks**

• Estimated base salary: $80,000 - 90,000 USD
• Generous equity pre-IPO equity package
• Comprehensive health coverage
• Unlimited PTO
• Flexible work arrangements
• Opportunity to work with a talented team of individuals from diverse backgrounds and industries

• *How to Apply**

If you're a proactive and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

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