Experienced Full Stack Product Manager – Customer Experience Platform Development at careerzynith

• *Join careerzynith, a leading innovator in the freight forwarding industry, as we revolutionize the way logistics companies interact with their customers. Our cutting-edge customer experience software is transforming the $2 trillion freight forwarding industry, and we're looking for a talented Product Manager to help us take it to the next level.**

• *About careerzynith:**

careerzynith is a white-labeled customer experience software that's transforming the freight forwarding industry. We're providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today. Our software enables freight forwarders to deliver world-class digital experiences to their customers, propelling them far ahead of their competition and dramatically increasing customer retention and sales. With over $50 million in capital raised to date, we're experiencing tremendous growth both in new customers and in funding.

• *About the Role:**

We're looking for a Product Manager who's ready to roll up their sleeves and help evolve our customer experience platform. In this role, you'll think deeply about how to take large sets of logistics data and create intuitive and enjoyable experiences for logistic service providers and their clients. This role requires an eye for design best practices, deep customer empathy, and a desire for great user experiences.

• *Key Responsibilities:**

• Define and execute the product roadmap, ensuring alignment with business objectives and customer needs.
• Gather and analyze customer feedback, market trends, and competitive insights to drive feature development.
• Collaborate closely with product designers and engineers to deliver high-impact product enhancements loved by customers.
• Develop detailed product requirements, user stories, and acceptance criteria.
• Partner with sales, marketing, enablement, and account management teams to define go-to-market strategies and drive product adoption.
• Monitor product performance using analytics and KPIs, iterating on features to optimize engagement and retention.
• Act as a customer advocate, ensuring seamless user experiences across the platform.
• Participate in the agile development processes, including sprint planning and backlog grooming.

• *Essential Qualifications:**

• 3-5 years of experience in product management, preferably in a B2B SaaS environment.
• Prior experience in startups or fast-paced environments.
• Proven track record of successfully launching and managing SaaS products.
• Excellent analytical, problem-solving, and communication skills.
• Experience working with cross-functional teams in an agile environment.
• Ability to prioritize and make data-driven decisions.
• Familiarity with tools like Linear, Mixpanel, Figma or similar.
• Experience in the logistics or supply chain industry preferred.

• *Preferred Qualifications:**

• Experience working with logistics data and creating intuitive user experiences.
• Strong UX sensibility and attention to detail.
• Ability to turn ambiguous customer problems into clear product decisions.
• Bias for action and willingness to fail fast, releasing early and often to learn as you go.

• *What We Offer:**

• Competitive salary range of $125,600 - $155,000, plus equity.
• 100% premium coverage for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones.
• 12 weeks parental paid time plus a $2,500 parental bonus to support you and your family.
• 401(k) plan with tax-free contributions from day 1.
• Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you.
• Yearly Learning and Development budget of $500 to find your own way to continue your professional development.
• One-time WFH budget of $1,000 to get your office set up.

• *Work Environment and Company Culture:**

• careerzynith is a remote-first company, meaning you can work from home, from the mountains, from the beach, or wherever you feel like getting work done.
• We value people who take ownership, solve complex problems, and thrive in a fast-paced environment.
• We're committed to building teams that represent a variety of backgrounds, perspectives, and skills.
• We believe in creating and maintaining working and learning environments that are inclusive, equitable, and welcoming.

• *How to Apply:**

If you're passionate about delivering customer-first products that create measurable business value, we want to hear from you. Apply to this role today and join the careerzynith team as we revolutionize the freight forwarding industry.

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• *Additional Information:**

careerzynith is an equal opportunity employer and welcomes applications from under-represented and traditionally marginalized communities. If you require assistance or accommodations in the application or interview process, please contact [email protected].

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