Experienced Full Stack Customer Support Engineer – Cloud Data Infrastructure for AI

• *Join careerzynith, the global leader in customer data infrastructure (CDI) for AI, and be part of a dynamic team shaping the future of data-driven organizations.**

At careerzynith, we empower every organization to own and unlock the value of its customer behavioral data. Our cutting-edge CDI fuels AI-driven marketing, digital products and services, customer experiences, and fraud detection, enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavioral data governed in their cloud data platform.

With thousands of companies relying on careerzynith worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviors, optimize differentiated customer experiences, and detect fraud, we are at the forefront of transforming how data-driven organizations leverage their customer behavioral data.

Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in Databricks, MongoDB, and Elastic, we are seeking creative and innovative individuals to help us shape the future of careerzynith.

• *The Opportunity**

Our product range is expanding rapidly, and we now orchestrate and monitor careerzynith event pipelines across 250 customer-owned AWS, GCP, and Azure sub-accounts. At the same time, our rapidly growing CDI offering demands an increasingly diverse skill set within Support. We provide both proactive and reactive assistance, tackling everything from use-case guidance and setup questions to diagnosing product issues, managing enhancements, resolving implementation challenges, recovering data, handling upgrades, and overseeing infrastructure management.

Our Customer Support team is highly technical, data-savvy, and data-driven. A Support Engineer at careerzynith has the opportunity to work with a huge range of technologies and become a specialist over time. We provide 24x7 support for our global customer base, and you will be working with people from across the globe. This is a demanding and varied role, which will keep you on your toes!

• *Key Responsibilities:**

• Provide proactive and reactive assistance to customers, tackling everything from use-case guidance and setup questions to diagnosing product issues, managing enhancements, resolving implementation challenges, recovering data, handling upgrades, and overseeing infrastructure management.
• Collaborate with cross-functional teams, including Engineering, Product, and Sales, to resolve complex technical issues and provide expert guidance on careerzynith products and services.
• Develop and maintain in-depth knowledge of careerzynith products, services, and technologies, as well as industry trends and best practices.
• Analyze and troubleshoot complex technical issues, identifying root causes and implementing solutions to prevent recurrence.
• Communicate effectively with customers, providing clear and concise explanations of technical concepts and solutions.
• Participate in on-call rotations, providing 24x7 support for our global customer base.
• Stay up-to-date with industry trends, emerging technologies, and careerzynith product roadmaps, applying this knowledge to improve support processes and customer outcomes.

• *Essential Qualifications:**

• 2+ years of experience in a technical support or customer-facing role, preferably in a cloud-based or software-as-a-service (SaaS) environment.
• Strong technical background, with a focus on cloud technologies, data infrastructure, and software development.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Experience with customer relationship management (CRM) tools, such as Salesforce or Zendesk.
• Familiarity with version control systems, such as Git or SVN.
• Strong understanding of cloud-based technologies, including AWS, GCP, and Azure.

• *Preferred Qualifications:**

• Experience with careerzynith products and services, or similar technologies.
• Familiarity with data infrastructure, data warehousing, and business intelligence.
• Experience with programming languages, such as Java, Python, or JavaScript.
• Knowledge of data modeling, data governance, and data security.
• Experience with agile development methodologies and version control systems.
• Familiarity with DevOps practices and tools, such as Docker, Kubernetes, or Ansible.

• *Skills and Competencies:**

• Strong technical skills, with a focus on cloud technologies, data infrastructure, and software development.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Ability to work in a fast-paced, dynamic environment, with a focus on customer satisfaction and support.
• Strong attention to detail, with a focus on accuracy and quality.
• Ability to work collaboratively with cross-functional teams, including Engineering, Product, and Sales.
• Strong understanding of cloud-based technologies, including AWS, GCP, and Azure.

• *Career Growth Opportunities and Learning Benefits:**

• Opportunity to work with a cutting-edge technology stack, with a focus on cloud data infrastructure and AI-driven marketing.
• Collaborative and dynamic work environment, with a focus on customer satisfaction and support.
• Opportunities for professional growth and development, with a focus on technical skills and leadership.
• Access to training and development programs, including online courses, workshops, and conferences.
• Collaborative and supportive team environment, with a focus on teamwork and collaboration.

• *Work Environment and Company Culture:**

• careerzynith is a remote-friendly company, with a focus on flexibility and work-life balance.
• Collaborative and dynamic work environment, with a focus on customer satisfaction and support.
• Opportunities for professional growth and development, with a focus on technical skills and leadership.
• Access to training and development programs, including online courses, workshops, and conferences.
• Collaborative and supportive team environment, with a focus on teamwork and collaboration.

• *Compensation, Perks, and Benefits:**

• Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
• Flexible working hours and remote work options, with a focus on work-life balance.
• Access to training and development programs, including online courses, workshops, and conferences.
• Collaborative and supportive team environment, with a focus on teamwork and collaboration.
• Opportunities for professional growth and development, with a focus on technical skills and leadership.

• *Conclusion:**

If you are a motivated and technical individual with a passion for problem-solving and customer satisfaction, we encourage you to apply for this exciting opportunity to join careerzynith as a Customer Support Engineer. With a focus on cloud data infrastructure and AI-driven marketing, this role offers a unique opportunity to work with a cutting-edge technology stack and collaborate with a dynamic and supportive team. Apply now to take the first step in your career journey with careerzynith!

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