Experienced Full Stack Customer Service Representative – Gold Service Program at careerzynith
- *Job Summary:**
Join careerzynith's dynamic team as an Experienced Full Stack Customer Service Representative and become a vital part of our Gold Service program. As a key player in delivering exceptional customer experiences, you will be responsible for providing top-notch support to our customers and agents, ensuring their needs are met, and helping them achieve their goals. If you're passionate about delivering exceptional customer service, have a knack for building rapport, and are eager to grow with a purpose-driven organization, we want to hear from you!
- *About careerzynith:**
careerzynith is a leading global property and casualty insurer, committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. As a purpose-driven organization, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
- *Our Culture:**
At careerzynith, we value diversity, equity, and inclusion. We strive to create an environment where all employees feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage. We put people first by offering benefits that support their life and well-being.
- *Responsibilities:**
As an Experienced Full Stack Customer Service Representative, you will be responsible for:
- Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
- Identifying and providing services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes
- Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
- Providing counsel, guidance, and suggestions to customers to adequately cover and protect what they value most
- Upholding our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
- Maintaining and tracking accurate data in various computer systems
- *Qualifications:**
- Associate's degree in a business-related field or equivalent training required
- Minimum of 6 months related work experience required, customer service experience preferred
- Ability to review, record, and organize written data from a variety of sources with no pre-established format
- Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment
- Ability to handle confidential and proprietary information is critical
- Proficiency with computers is mandatory
- Knowledge and ability to use Microsoft Office tools is necessary
- Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions
- Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required
- *Skills:**
- Billing
- Call Centers
- Communication Skills
- Computer Skills
- Computer Systems
- Cross-Selling
- Customer Experience
- Customer Relations
- Customer Support/Service
- Customer Training
- Customer/Client Research
- Data Quality
- Insurance
- Interpersonal Skills
- Microsoft Office
- Multitasking
- Needs Assessment
- On Call
- Quality Metrics
- Sales
- Standards of Care
- Up-Selling
- Writing Skills
- *Work Environment:**
- This position may have in-office requirements depending on candidate location
- Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout
- Training is Monday-Friday 10:00 AM-6:30 PM EST
- All schedules will start between 10:30 AM and 1:00 PM EST and include at least one weekend day (Saturday and/or Sunday) each week
- *Career Growth Opportunities:**
- careerzynith offers a range of career growth opportunities, including training and development programs, mentorship, and promotions
- Our employees have the opportunity to work in various roles, including leadership positions, and to take on new challenges and responsibilities
- We believe in investing in our employees' growth and development, and we offer a range of benefits and resources to support their career advancement
- *Compensation, Perks, and Benefits:**
- Competitive salary and benefits package
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off, including vacation, sick leave, and holidays
- Flexible work arrangements, including telecommuting and flexible hours
- Professional development opportunities, including training, mentorship, and education assistance
- Access to our Employee Resource Groups (ERGs) and other employee benefits and resources
- *How to Apply:**
If you're passionate about delivering exceptional customer service and are eager to grow with a purpose-driven organization, we want to hear from you! Apply now to join our dynamic team as an Experienced Full Stack Customer Service Representative.
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