Experienced Full Stack Chief of Staff – Customer Service & Referral Management Operations

Are you a strategic leader with a passion for driving business growth and excellence? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join careerzynith as our Chief of Staff – Customer Service & Referral Management Operations. As a key member of our senior leadership team, you will play a critical role in supporting our executive leadership and driving business initiatives that make a meaningful impact on our customers and stakeholders.

• *About careerzynith**

careerzynith is a leading provider of healthcare services to our nation's heroes. With a passion for serving those who served, we've been on a mission to connect America's heroes to healthcare in their communities since 1996. Our team is dedicated to delivering exceptional customer service and driving business excellence through innovation and collaboration.

• *Job Summary**

As our Chief of Staff – Customer Service & Referral Management Operations, you will provide strategic support to our senior executive, driving business growth and excellence through data analysis, project management, and leadership. You will work closely with our executive team, program managers, project managers, and business leaders to proactively address systemic concerns and drive initiatives that improve business processes and efficiency. Your expertise in business analysis, strategic planning, and consulting will be essential in developing and implementing solutions that meet or exceed deadlines.

• *Key Responsibilities**

• Work directly with our senior executive on projects and activities, including logistical coordination, data analysis, contract management, and written communications in support of various business initiatives.
• Assist our senior executive in tracking and monitoring strategic business initiatives, ensuring timeliness, anticipating and resolving issues, and ensuring quality and effective integrations or transitions.
• Accompany our senior executive to high-level meetings, taking initiative to create front-end materials and follow up on action items.
• Facilitate communication, coordination, and collaboration with corporate management on behalf of our senior executive, serving as the primary interface with corporate leadership in tracking and resolving issues.
• Provide meeting management, planning, and coordination, drafting agendas, presentations, handouts, and read-ahead materials for executive and internal committee meetings and conferences.
• Anticipate issues and opportunities, advising our senior executive accordingly, and developing and maintaining necessary tracking matrices and deliverables.
• Measure progress of meeting targeted goals, keeping our senior executive properly informed, and supporting the management of the executive's calendar to ensure goals are met.
• Coordinate special projects, including business planning initiatives, and reporting as requested and in collaboration with ePMO.
• Serve as business owner for projects directed by our senior executive aimed at improving business processes and efficiency.
• Maintain knowledge of all contract provisions and perform other duties as assigned.

• *Competencies**

• Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances, adapt to different styles, listen critically, and collaborate.
• Computer Literacy: Ability to function in a multi-system Microsoft environment using MS Project, Word, Excel, Visio, Outlook, careerzynith Intranet, the Internet, and department software applications.
• Creativity / Innovation: Ability to develop unique and novel solutions to problems, viewing change as necessary.
• Empathy / Customer Service: Customer-focused behavior, including listening skills, patience, respect, and empathy for another's position.
• Independent Thinking / Self-Initiative: Proactive in approach to work, critical thinker with ability to focus on things which matter most to achieving outcomes, commitment to task to produce outcomes without direction, and finding necessary resources.
• Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
• High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously, while maintaining focus and control of workflow.
• Leadership: Successfully manage different styles of employees, provide clear direction, and effective coaching.
• Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
• Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources, and detail-oriented.
• Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
• Technical Skills: Proficient in current trends in healthcare management with emphasis in customer service, network management, utilization, and financial trends, collaboration skills to work with careerzynith management team across multiple locations, and networking skills with all levels, including subcontractors.

• *Education & Experience**

• Bachelor's degree in Business Administration, Healthcare Administration, or related field, or equivalent experience.
• U.S. Citizen.
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
• 5+ years' experience managing complex initiatives that includes leadership roles in driving results.
• 5+ years' experience in business analysis, strategic planning, and/or consulting.
• Extensive experience with MS Office products to include Word, Excel, PowerPoint, Visio, Project, and other reporting and statistical tools.
• Experience in process and program improvement and business planning.
• Experience in managing multiple business initiatives simultaneously.
• Experience preparing presentation and reports.

• *Preferred Qualifications**

• Master's degree in Business Administration, Healthcare Administration, or related field.
• Previous experience staffing senior-level officers/executives.
• 5+ years' experience in project management, with projects supporting senior and C-suite leaders.
• 5+ years' experience managing complex projects/teams.
• Healthcare, management, or analytical consulting experience.
• Veteran, Military Spouse, or Military Affiliated.
• Experience and knowledge of the VA health system and/or Military Health System.

• *Benefits**

• Comprehensive and progressive compensation and benefits package, including:
+ Medical, Dental, and Vision Coverage+ Generous paid time off+ 401(k) Retirement Savings Plan (with matching)+ Short-term and long-term disability, basic life, and accidental death and dismemberment insurance+ Tuition reimbursement+ Paid volunteer time+ Annual base salary for Colorado, Hawaii, Illinois, Minnesota, Washington D.C., and Washington State residents: $158,000 - $176,000 depending on experience*

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, careerzynith strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws.

• *How to Apply**

If you are a strategic leader with a passion for driving business growth and excellence, we invite you to apply for the Chief of Staff – Customer Service & Referral Management Operations position at careerzynith. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to reviewing your application and discussing this exciting opportunity with you further.

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