Experienced Customer Success Manager - Travel Management Software

Join careerzynith, a cutting-edge tech platform in global business travel & expense technology, as we revolutionize the way people travel and work together. As a passionate traveller and technologist, you'll become part of a dynamic team that's shaping the future of business travel. We're proud to be an equal opportunity employer, embracing diversity and creating a positive impact. With an exciting road ahead of us, we're looking for talented individuals from diverse backgrounds to help us build a world-class team and product.

• *About careerzynith**

careerzynith is a leading provider of business travel and expense technology, connecting people and businesses around the world. Our mission is to make business travel easier, more efficient, and more enjoyable. We're committed to innovation, customer satisfaction, and creating a positive impact on the world. With a strong focus on diversity, equity, and inclusion, we're building a team that reflects the richness of our global community.

• *Job Summary**

We're seeking an experienced Customer Success Manager to join our team, focusing on strengthening careerzynith's relationships with our partners and customers. As a trusted advisor, you'll help our customers maximize the value of our travel management software, Zeno, and achieve their business goals. This is an exciting opportunity to make a real impact, drive customer satisfaction, and contribute to the growth and success of careerzynith.

• *Key Responsibilities**

• Facilitate feature rollouts and increase product adoption amongst partners and customers within your portfolio.
• Deliver initiatives to help customers achieve business goals, monitor progress, and provide updates along the way.
• Help customers become more self-sufficient by identifying shortfalls in partner & customer knowledge of Zeno and executing plans to remediate the knowledge gap.
• Complete configuration of our software where appropriate and ensure accuracy of configuration and product readiness before handover to customers.
• Conduct database/configuration reviews of agreed partners/customers, at an agreed cadence, producing plans and recommendations about the configuration to improve configuration health, reduce configuration overheads, and ultimately improve the customer experience.
• Develop and maintain strong positive relationships with your counterparts.

• *What You'll Bring to the Team**

• Experience in configuring Online Booking Tools (careerzynith Online / Zeno an advantage)
• Knowledge of GDS and the corporate travel industry
• Experience of TMC operations
• Clear and confident communication in verbal, written, and presenting
• Strong focus on delivering optimal customer experience
• Critical thinking, problem-solving, and analytical skills
• Committed to continuous improvement with a willingness to take ownership

• *Essential Qualifications**

• 3+ years of experience in a customer-facing role, preferably in the travel industry
• Proven track record of delivering customer success and driving business growth
• Strong understanding of travel management software and its applications
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

• *Preferred Qualifications**

• Experience working with careerzynith's travel management software, Zeno
• Knowledge of GDS and the corporate travel industry
• Experience of TMC operations
• Certification in customer success or a related field

• *Skills and Competencies**

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong focus on delivering optimal customer experience
• Critical thinking and creative problem-solving skills
• Ability to work independently and as part of a team

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we're committed to helping our employees grow and develop their careers. We offer:

• Access to a learning & development platform, committed budget, and opportunity for you to own your own career pathways.
• Opportunities for professional growth and development, including training, mentorship, and career advancement.
• A dynamic and supportive work environment that encourages collaboration, innovation, and creativity.

• *Work Environment and Company Culture**

careerzynith is a dynamic and supportive work environment that encourages collaboration, innovation, and creativity. We're committed to creating a positive and inclusive culture that values diversity, equity, and inclusion. Our team is passionate about making a difference in the world, and we're looking for like-minded individuals to join us on this journey.

• *Compensation, Perks, and Benefits**

We offer a competitive base salary and discretionary incentive plan based on individual and company performance. Our benefits package includes:

• A comprehensive health insurance plan
• A retirement savings plan
• Paid time off and holidays
• Access to a learning & development platform
• Opportunities for professional growth and development

• *How to Apply**

If you're passionate about making a difference in the world of business travel and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

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