Experienced Spanish Bilingual Customer Service Representative – Driving Customer Satisfaction and Engagement

Are you passionate about helping others and making a meaningful impact? Do you possess fluency in both English and Spanish? If so, we invite you to join our dynamic team at careerzynith, where every interaction is an opportunity to create a lasting connection with our customers.

• *Job Overview**

careerzynith is seeking highly skilled Spanish Bilingual Customer Service Representatives to join our team at CPS Energy. As a key member of our customer service team, you will play a vital role in addressing inquiries, troubleshooting issues, and sharing product information to ensure customer satisfaction. Your responsibilities will include:

• Addressing customer inquiries and resolving issues in a timely and professional manner
• Documenting interactions and escalating unresolved matters to ensure seamless customer experiences
• Embodying the CPS brand with empathy and understanding, providing exceptional customer service in both Spanish and English
• Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction

• *Why You Should Join Us**

At careerzynith, we offer a comprehensive benefits package and a supportive community focused on engagement and recognition. Some of the benefits you can expect include:

• Competitive hourly rate of $17
• The flexibility to work from home, saving time, money, and reducing stress
• No equipment required – we provide everything you need to succeed
• Hands-on paid virtual classroom-style training, as well as ongoing job-specific training
• Comprehensive benefits, including medical, dental, life, and vision insurance, company-matched 401K contribution, paid vacation time, EAP, and wellness program
• Employee discounts and referral bonuses

• *What We Are Looking For**

To be successful in this role, you will need to possess:

• The ability to legally work in the US and reside in Texas
• A high school diploma or equivalent
• The flexibility to work various shifts, including nights, evenings, and weekends
• The ability to pass a background check and drug-screen

• *Key Skills**

To excel in this role, you will need to possess:

• Strong verbal and written communication skills in both Spanish and English
• The ability to multitask and navigate between screens efficiently while assisting customers
• Strong problem-solving, empathy, adaptability, and reliability
• The ability to document interactions, escalate issues, and represent the CPS brand with empathy to enhance customer experiences
• The ability to clearly explain complex topics to encourage customers to use our products or services while meeting performance goals

• *Home Setup Requirements**

To ensure a seamless customer experience, you will need to have:

• A hardwired connection with an internet speed of 10.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential

• *Military Friendly**

careerzynith is a 2023 Military Friendly Employer, proud partners of Military One Source, Military Spouse-Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect.

• *About careerzynith**

careerzynith is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, careerzynith combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

• *Get to Know Us**

Visit our website at www.careerzynith.com to learn more about our company culture and values. Connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates.

• *Equal Employment Opportunity**

careerzynith is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Apply Now!

Apply for this job