Experienced Part-Time Customer Service Agent - Ground Operations

• *About careerzynith**

careerzynith is a leading organization in the aviation industry, dedicated to providing exceptional customer experiences through friendly, reliable, and low-cost air travel. Our team of passionate professionals comes together to deliver on our purpose, connecting people to what's important in their lives. We're committed to creating a stable work environment with equal opportunities for learning and personal growth, where creativity and innovation thrive.

• *Job Summary**

We're seeking an experienced Part-Time Customer Service Agent to join our Ground Operations team at careerzynith. As a Customer Service Agent, you'll be the face of our organization, providing legendary customer service to our passengers, handling ticketing and check-in, and resolving any issues that may arise. If you're a friendly, patient, and multitasking individual who enjoys working in a dynamic environment, we want to hear from you!

• *Responsibilities**

As a Part-Time Customer Service Agent, you'll be responsible for:

• Providing friendly service to and maintaining positive relationships with all internal and external customers
• Working in a cooperative spirit to ensure the success of our company
• Handling any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
• Greeting and handling customers in a polite and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
• Computing charges, making change, and balancing daily transactions
• Checking in baggage and cargo, answering telephone calls to provide information, page customers, resolve problems or complaints, and assist as needed
• Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage, resolving such problems quickly and within guidelines established by the company
• Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal
• Completing forms and reports as required by the company
• Writing irregularity and complaint reports as required
• Performing other job duties as directed by Employee's Leaders

• *Knowledge, Skills, and Abilities**

To succeed in this role, you'll need:

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Ability to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

• *Education and Experience**

• No education requirement
• No experience requirement

• *Licensing/Certification**

• Must be able to obtain a SIDA badge and meet all local airport requirements
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

• *Physical Abilities**

• Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
• Must maintain the ability to wear prescribed uniforms

• *Other Qualifications**

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

• *Benefits and Compensation**

• Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale
• Opportunities for overtime and shift premiums
• Benefits you'll love:
+ Fly for free, as a privilege, on any open seat on all careerzynith flights (your eligible dependents too)+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck+ Potential for annual ProfitSharing contribution toward retirement - when careerzynith profits, you profit+ Explore more Benefits you'll love: [insert link]

• *Work Environment and Culture**

• Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals
• We're committed to creating a stable work environment with equal opportunities for learning and personal growth
• Our culture is built on the principles of respect, empathy, and open communication

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Part-Time Customer Service Agent at careerzynith.

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• *Job Posting End Date**

03/28/2025

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