Experienced Customer Success Manager – Google Marketing Platform Agency Partnership

At careerzynith, we're on a mission to empower businesses to thrive in the ever-evolving digital landscape. As a Customer Success Manager for our Google Marketing Platform Agency Partnership, you'll play a pivotal role in driving the success of our agency clients by leveraging your expertise in online media, strong communication and analytical skills, and relationship-building abilities. If you're passionate about helping businesses grow and thrive in the digital age, we want to hear from you.

• *About careerzynith**

careerzynith is a leading innovator in the digital marketing space, dedicated to helping businesses succeed in the ever-changing online landscape. With a strong focus on customer success, we're committed to providing exceptional service and support to our clients, empowering them to achieve their advertising goals through effective use of our products. As a Customer Success Manager, you'll be part of a dynamic team that's passionate about driving business growth and innovation.

• *Key Responsibilities**

As a Customer Success Manager for our Google Marketing Platform Agency Partnership, you'll be responsible for:

• Managing multiple complex projects simultaneously and coordinating internal resources across various functional areas to meet customer needs.
• Creating learning agendas for client onboarding and ongoing enablement, ensuring that clients are equipped to get the most out of our products.
• Leading scaled training sessions, product sessions, and account-specific activation sessions in partnership with Account Executives to drive business or platform/feature adoption and error mitigation.
• Driving features adoption to ensure Third-Party Cookie Deprecation readiness and platform stickiness, helping clients navigate the changing advertising landscape.
• Building and maintaining a strong knowledge of Google Marketing Platform product capabilities, with a focus on DV360 and CM360, and how they integrate with Google Cloud.
• Maintaining relationships with agency clients, serving as a liaison to address their inquiries, resolve technical challenges, and understand their needs to enable their success with our tools.

• *Essential Qualifications**

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
• Strong communication and analytical skills, with the ability to build customer relationships and present solutions.
• Experience working with Google Marketing Platform products, including DV360 and CM360.
• Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.

• *Nice-to-Haves**

• 4 years of experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
• Experience in video, display, app, and social advertising solutions.
• Experience in digital advertising sales, product marketing, or product/project management.
• Experience working for or with agencies.
• Strong knowledge of Google Cloud and its integration with Google Marketing Platform products.

• *Benefits**

• Comprehensive health insurance package.
• 401k plan with company match.
• Paid holidays and flexible scheduling.
• Professional development opportunities, including training and education programs.
• Employee stock purchase plan.

• *Career Growth Opportunities**

At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have opportunities to:

• Develop your expertise in Google Marketing Platform products and services.
• Build strong relationships with agency clients and internal stakeholders.
• Drive business growth and innovation through effective customer success strategies.
• Collaborate with cross-functional teams to drive business outcomes.
• Participate in professional development programs and training initiatives.

• *Work Environment and Company Culture**

careerzynith is a dynamic and innovative company that values collaboration, creativity, and customer success. Our team is passionate about helping businesses thrive in the digital age, and we're committed to creating a work environment that's inclusive, supportive, and fun. As a Customer Success Manager, you'll be part of a team that's dedicated to driving business growth and innovation, while also prioritizing work-life balance and employee well-being.

If you're passionate about customer success and want to join a dynamic team that's driving business growth and innovation, we want to hear from you. Apply now to become a Customer Success Manager for our Google Marketing Platform Agency Partnership at careerzynith.

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