Experienced Customer Success Manager – Autonomous Flight Solutions and Enterprise Account Management
At careerzynith, we're revolutionizing the world of autonomous flight and aerial mobility. As a leading US drone company, we're pushing the boundaries of innovation, combining cutting-edge AI, best-in-class hardware and software, and operational excellence to empower a diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios, and beyond, our solutions are transforming industries and saving lives.
We're seeking an exceptional Customer Success Manager to join our rapidly growing team of passionate, mission-driven UAS professionals. As a key member of our Customer Success team, you'll play a vital role in driving sales, delivering value to customers, and ensuring seamless onboarding and technical expertise. If you're a motivated, customer-centric leader with a deep understanding of the SLED industries and a passion for autonomous flight solutions, we want to hear from you.
- *About the Role:**
As a Customer Success Manager at careerzynith, you'll be responsible for leading and driving all aspects of implementation, usage, retention, and expansion of our customers. You'll become an indispensable bridge between our customers and our extremely agile and world-class technical teams. This role reports to the Manager, Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions that drive value to our customers.
- *How You'll Make an Impact:**
- Build scalable processes for customer onboarding and post-sales success
- Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services
- Develop healthy customer relationships through proactive support and cadence-based follow-ups
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers' needs
- Advocate for Enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from careerzynith technology
- Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business
- *Requirements:**
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
- Ability to travel 10%+ of the time
- Ability to obtain Part 107 certificate
- *Experience & Skills:**
- Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules
- Proven track record of driving implementation, adoption, and value of hardware or software for or within large Enterprises
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
- Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- Work directly with customers through proactive, metrics-based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical-specific pain points that could prevent this expansion
- *Compensation & Benefits:**
At careerzynith, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $158,025. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay, and 401K savings plan.
- *Why Join careerzynith?**
At careerzynith, we believe that diversity drives innovation. We've created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We're committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local anti-discrimination laws.
- *How to Apply:**
If you're a motivated, customer-centric leader with a passion for autonomous flight solutions and a deep understanding of the SLED industries, we want to hear from you. Apply now to join our rapidly growing team of passionate, mission-driven UAS professionals and be a part of revolutionizing the world of autonomous flight and aerial mobility.
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