Experienced Customer Service Representative – Remote Contact Center

At careerzynith, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Contact Center team, you'll play a vital role in providing top-notch service to our business and retail clients through various digital channels, including email, chat, phone, and social media. If you're passionate about delivering Five Star service and have a knack for problem-solving, we want to hear from you!

• *About careerzynith**

careerzynith is a leading provider of innovative financial solutions, committed to empowering individuals and businesses to achieve their financial goals. Our team of experts is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision.

• *Job Summary**

As a Contact Center Customer Service Representative, you'll be responsible for providing Five Star service to our clients, addressing their concerns, and resolving issues in a timely and professional manner. You'll work closely with our Digital Banking team to identify client financial needs and recommend appropriate financial services or products. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

• *Schedule and Compensation**

• Monday-Friday, 10:30 AM- 7 PM
• Every 3rd Saturday, 8 AM- 2 PM
• Starting pay: $15.50/hr + incentives

• *Essential Duties & Responsibilities**

• Provide Five Star service to our clients and technical assistance to answer questions and provide solutions for Online Banking, Mobile, text banking, and e-pay.
• Support Debit and ATM transactions, including Dispute handling and reporting/replacing lost or stolen ATM and Check cards.
• Identify client financial needs, inform, and recommend appropriate financial services or products on the telephone and gain customer agreement to refer to a Digital Banking team.
• Support client servicing for deposits and loans.
• Responsible for research with general banking items, including check and statement imaging, 1099/tax information, encoding errors, and the like.
• Complete financial transactions, such as transfers between accounts, payments on loans, and initiate scheduled transfers and Account Transfer Overdraft Protection.
• Recommend appropriate problem resolution, service, or department as necessary for further assistance and call resolution concerning client inquiries to enhance the client's experience.
• Other duties and special projects as assigned by Senior Management.
• Comply with all applicable federal, state, and local banking and industry-related laws and regulations, including but not limited to the Bank Secrecy Act.

• *Supervisory Responsibilities**

None

• *Minimum Required Education, Experience & Knowledge**

• High school diploma or general education degree (GED)
• 1+ year experience in a high-client contact environment dealing with customer resolution in any industry. Contact Center or Banking experience preferred.

• *Essential Mental & Physical Requirements**

• Excellent oral and written communication skills
• Ability to navigate computer systems to facilitate client support
• Attention to detail and effective time management skills
• Ability to work under stress and meet deadlines
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

• *Equal Opportunity/Affirmative Action Employers**

careerzynith is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state, and local laws.

• *What We Offer**

• Competitive compensation package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please click on the link below to submit your application:

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