Front Desk / Customer Service Representative - Join the careerzynith Flight Crew

• *Unlock the Dream of Flight with careerzynith**

Are you ready to take your career to new heights? Do you have a passion for delivering exceptional customer experiences? Look no further than careerzynith, the global leader in indoor skydiving. With 33 U.S. locations, we're on a mission to make the dream of flight a reality for millions of people around the world. As a Front Desk / Customer Service Representative, you'll be at the forefront of this mission, providing top-notch service to our customers and helping them experience the thrill of flight.

• *About careerzynith**

careerzynith is more than just a company - we're a community of passionate individuals who share a common goal: to make the impossible possible. Our core values of SOAR (Safety First, Outrageous Passion, Accountability, and Respect) guide everything we do, from the way we interact with our customers to the way we support each other as a team. If you're looking for a dynamic, collaborative workplace where you can grow and develop your skills, then careerzynith is the perfect fit for you.

• *Job Summary**

We're seeking an enthusiastic and customer-focused Front Desk / Customer Service Representative to join our Flight Crew. As a CSR, you'll be responsible for providing exceptional service to our customers, promoting safety and security, and selling our unique indoor skydiving experience. If you have strong sales and communication skills, a positive attitude, and a passion for delivering outstanding customer experiences, then we want to hear from you!

• *Key Responsibilities**

• **Safety**: Promote customer safety throughout their time in the wind tunnel and facility, ensuring that all safety protocols are followed and that customers are aware of the risks and benefits of indoor skydiving.
• **Sales**: Actively listen to guests to recommend and sell experiences that improve their time at careerzynith, using your exceptional sales skills to upsell and cross-sell our products and services.
• **Service**: Maintain a positive and friendly attitude that excites customers about the experience and assists them in a timely manner, resolving any issues or concerns that may arise during their visit.
• **Additional Responsibilities**: Stock merchandise, clean and maintain the facility, operate the wind tunnel, process refunds and reschedule, and participate in marketing-related photography, video, and social content capture for promotional usage.

• *Requirements**

• **Age**: Must be 18 years of age or older
• **Availability**: Weekend availability is required
• **Education**: High school diploma or equivalent (required)
• **Sales and Customer Service Skills**: Exceptional sales and customer service skills, with the ability to communicate effectively with customers and colleagues
• **Confidence and Integrity**: Confidence in phone and face-to-face communication, with a strong sense of integrity and a commitment to doing the right thing
• **Teamwork**: Ability to work well within a team, maintaining positive relationships and supporting colleagues to achieve our goals
• **Basic Computer Skills**: Basic computer skills, including proficiency in point-of-sale systems and other software applications

• *What We Offer**

• **Competitive Salary and Performance Bonus Opportunities**: A competitive salary and performance bonus opportunities to recognize and reward your hard work and dedication
• **Medical, Dental, Vision, and Supplemental Plans**: Comprehensive medical, dental, vision, and supplemental plans to ensure your health and well-being
• **Paid Time Off (PTO) and Parental Leave**: Paid time off and parental leave to allow you to recharge and spend time with your loved ones
• **Company Holidays**: Company holidays to give you time to relax and enjoy the things you love
• **401k Retirement Investment**: A 401k retirement investment plan to help you plan for your future
• **Private Wellness Coaching**: Private wellness coaching to support your physical and mental well-being
• **Employee Assistance Programs**: Employee assistance programs, including F2F counseling, financial coaching, legal counseling, and mediation services
• **Tuition Reimbursement**: Tuition reimbursement to support your ongoing education and development
• **Referral Bonus Program**: A referral bonus program to recognize and reward your referrals
• **Team Member Discount on Retail Merchandise and Flight Packages**: A team member discount on retail merchandise and flight packages to give you a taste of the careerzynith experience
• **Free Flight Time for Team Members and Family**: Free flight time for team members and family to experience the thrill of indoor skydiving
• **Ongoing Training and Development Program**: An ongoing training and development program to support your growth and development as a professional

• *Why Join careerzynith?**

• **Make a Difference**: Join a company that makes a difference in people's lives, providing a unique and unforgettable experience that brings joy and excitement to millions of people around the world.
• **Grow and Develop**: Grow and develop your skills and knowledge in a dynamic and supportive environment, with opportunities for advancement and career growth.
• **Be Part of a Community**: Be part of a community of passionate and dedicated individuals who share a common goal: to make the impossible possible.
• **Enjoy a Fun and Rewarding Work Environment**: Enjoy a fun and rewarding work environment that's full of energy and excitement, with opportunities to make new friends and connections.

• *How to Apply**

If you're ready to take your career to new heights and join the careerzynith Flight Crew, then apply now! Simply click on the link below to submit your application, and we'll be in touch soon to discuss your qualifications and experience.

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• *Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**

careerzynith is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, and are proud to be a protected veterans and individuals with disabilities employer.

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