Experienced Customer Service Representative I – Health Benefits and Insurance Support

At careerzynith, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our clients. As a Customer Service Representative I, you'll play a vital role in helping us achieve this goal. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you!

• *About careerzynith**

careerzynith is a leading provider of innovative solutions and services to the insurance and healthcare industries. Our team of experts is committed to helping our clients navigate the complexities of the healthcare system and providing them with the support they need to succeed. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service.

• *Job Summary**

As a Customer Service Representative I, you'll be responsible for providing timely and effective support to our clients via phone, email, and written correspondence. You'll work closely with our team to resolve customer inquiries and issues related to insurance benefits, provider contracts, eligibility, and claims. If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

• *Responsibilities**

• Respond to general customer questions via telephone, email, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
• Analyze problems and provide information/solutions to customers.
• Research and resolve aged Customer Service open calls within company standards.
• Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Be accountable for identifying and reporting issues or trends, making improvements, and course correcting along the way.

• *Call Center Support**

• Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information, including difficult and upset customers.
• Meet and maintain Quality and Telephone Performance measures per customer service performance report.
• Communicate with the appropriate departments and identify service issues.
• Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.
• Identify, initiate, and implement at least one process improvement and/or innovation annually.

• *Qualifications**

• High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
• Knowledge of Health Benefits and eligibility preferred.
• Good communication and telephone skills with a very clear and concise speaking voice.
• Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
• Moderate keyboarding skills including proficiency with database management.
• Ability to adapt to a constantly changing environment.
• Proficient organizational and time management skills.
• Fluent in English (oral and written) required. Bilingual in Spanish preferred.
• Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
• Home router with wired Ethernet (wireless connections and hotspots are not permitted).
• A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.).

• *What We Offer**

• Competitive hourly rate of $18.57
• Medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible scheduling and remote work options

• *Why Join careerzynith?**

• careerzynith is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
• We offer a comprehensive benefits package, including medical, dental, vision, life insurance options, short-term disability, 401(k), and more.
• Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our clients.
• We're committed to providing ongoing training and development opportunities to help you grow your career.
• Our flexible scheduling and remote work options allow you to balance your work and personal life.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

careerzynith is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

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