Experienced Healthcare Customer Service Representative - CHWV in Charleston, WV at careerzynith

Are you a compassionate and empathetic individual with a passion for helping others? Do you have experience in customer service and healthcare billing and finance? If so, we invite you to join our dynamic team at careerzynith as a Healthcare Customer Service Representative - CHWV in Charleston, WV. As a key member of our organization, you will play a vital role in assisting patients in resolving their medical balances, providing exceptional customer service, and making a positive impact in the community.

• *About careerzynith**

careerzynith is a leading provider of tailored Extended Business Office (EBO) Solutions and Bad Debt Recovery and Account Resolution services throughout the United States. Founded in 2003, we are committed to excellence and strive to allocate the best resources to our talented staff of professionals, enabling them to achieve the best results for our clients. Our employees are our most valuable asset, and we attribute our success to our ability to recruit, hire, and maintain a positive and productive workforce.

• *What Our Employees Say About careerzynith**

"I've enjoyed working at careerzynith, aside from the wonderful team I work with, is the opportunity to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R.

At careerzynith, we believe that our employees are our most valuable asset. We provide numerous employee appreciation activities, a referral bonus program, and a comprehensive benefits package that reflects our commitment to our employees' well-being. Join our dynamic team and find out why our employees voted us the "Best Call Centers to Work For in 2018-2024"!

• *A Day in the Life as a Healthcare Customer Service Representative**

As a Healthcare Customer Service Representative, you will be the cornerstone of our organization and the first point of contact for our patients. You will receive the training needed to help patients navigate the billing process and resolve their outstanding balances. Over the phone, you will actively listen to patients and assist them in resolving their medical balances by negotiating and collecting payments. Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success.

• *Key Responsibilities:**

• Assist patients in resolving their medical balances by negotiating and collecting payments
• Provide exceptional customer service over the phone
• Actively listen to patients and empathize with their concerns
• Resolve problems quickly and efficiently while maintaining a positive attitude
• Collaborate with other team members to achieve common goals
• Stay up-to-date with industry developments and best practices

• *Qualifications:**

• High school diploma or equivalent
• Previous customer service experience
• Experience in healthcare billing and finance
• Understanding of HIPAA
• Ability to learn new software quickly
• Professional communication skills
• Empathetic and active listening skills
• Positive can-do attitude

• *Work Schedule:**

Our Healthcare Customer Service Representatives enjoy flexibility through three schedule options:

• M-F 8:00 am - 5:00 pm
• 8:30 am - 5:30 pm
• 9:00 am - 6:00 pm

• *Benefits:**

• Competitive wage
• Paid time off
• Holiday pay
• Company-paid life insurance
• 401k plan
• Health benefits
• Vision
• Dental benefits
• Flexible schedules
• Multiple opportunities to participate in and support charitable organizations
• Monthly employee activities and recognition

• *Career Growth Opportunities:**

At careerzynith, we believe in investing in our employees' growth and development. We offer numerous opportunities for career advancement, including:

• Training and development programs
• Mentorship and coaching
• Cross-functional training
• Leadership development programs

• *Join Our Team:**

If you have experience in customer service and healthcare billing and finance and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

• *Apply Now:**

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