Experienced Customer Experience Representative – Pacific Timezone in Austin, TX at careerzynith

At careerzynith, we're on a mission to empower our users in growing their online businesses. Our Customer Experience team is instrumental in supporting our users every step of the way, and we're currently looking for enthusiastic Customer Experience representatives in North America who excel in technical support and can effectively translate our client's business needs into practical use of our platform.

### About careerzynith

careerzynith, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast-changing digital world. With careerzynith, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust careerzynith's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. careerzynith reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.

### careerzynith Culture and Values

At careerzynith, we truly value creating a space where our team members and clients feel that they are heard and respected. We're a fast-paced and exciting environment where your potential for growth and development is unlimited. We're proud to be the recipient of the 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards. Our mission is to empower our users in growing their online businesses, and our Customer Experience team is instrumental in supporting our users every step of the way.

### Job Description

As a Customer Experience Representative at careerzynith, you will be responsible for managing and resolving daily client tickets via email and phone in a timely and professional manner. You will answer all incoming client calls with professionalism, using the appropriate tone, and ensure that clients' questions and problems are addressed properly and in a timely manner. You will also handle challenging customers and escalate complex issues outside of the department when necessary.

### Key Responsibilities:

• Manage and resolve daily client tickets via email and phone in a timely and professional manner
• Answer all incoming client calls with professionalism, using the appropriate tone
• Ensure that clients' questions and problems are addressed properly and in a timely manner
• Handle challenging customers and escalate complex issues outside of the department when necessary
• Strive to provide all customers with an exceptional experience by going above and beyond their expectations
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs
• Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the careerzynith API
• Have a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers

### What Will Contribute to Your Success:

• Excellent written and spoken communication skills in English. Additional languages are a plus.
• Customer-focused with the ability to build strong customer relationships and instill confidence.
• At least 1+ year of experience in customer service.
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive framework.
• Nice to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms.

### What We Offer:

• Hybrid work options
• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Social, green and rainbow alliance committees to take care of environmental and social matters
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

### Compensation and Benefits:

• $40,000 - $50,000 a year

### What to Expect in Our Interview Process:

1. Pre-screening Interview: Chat with our Talent Acquisition Partner to learn more about careerzynith and for us to get to know you better.
2. Hiring Manager Interview: Meet with our Team Leads to dive deeper into the role and your experience.
3. Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience.

### Diversity and Inclusion:

careerzynith puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

### Work-Life Balance:

careerzynith values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

### How to Apply:

If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon! Apply for the Customer Experience Representative – Pacific Timezone in Austin, TX at careerzynith today!

Apply for this job