Experienced Customer Service Representative II (Remote) in Minneapolis, MN at careerzynith

Join careerzynith, a leading provider of innovative solutions in the healthcare industry, as a Customer Service Representative II (Remote) in Minneapolis, MN. As a key member of our team, you will play a vital role in delivering exceptional customer experiences to our clients, while working from the comfort of your own home.

• *About careerzynith**

careerzynith is a dynamic and forward-thinking organization that is dedicated to making a positive impact in the lives of our clients and customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the best in our industry. Our team is passionate about delivering exceptional results, and we are seeking like-minded individuals to join our ranks.

• *The Role**

As a Customer Service Representative II (Remote) at careerzynith, you will be responsible for providing top-notch customer service to our clients, while working from the comfort of your own home. You will be the primary point of contact for our clients, responding to their inquiries, resolving their issues, and providing them with the information they need to make informed decisions.

• *Key Responsibilities**

• Provide exceptional customer service to our clients via phone, email, chat, and other communication channels
• Respond to client inquiries in a timely and professional manner, providing accurate and helpful information
• Resolve client issues and concerns in a fair and efficient manner
• Utilize databases and written materials to look up and provide information to clients
• Maintain up-to-date knowledge of careerzynith's products and services, as well as industry trends and developments
• Meet quality assurance and other key performance metrics
• Escalate complex issues to the appropriate designated group
• Continually look for and suggest process improvements that will benefit careerzynith and our clients

• *Essential Qualifications**

• High school diploma or equivalent required
• Minimum six (6) months of customer service/administrative/call center experience required
• Must be able to speak and write English clearly and professionally
• Successfully complete the written assessment
• Highly effective communicator with strong ability to provide an excellent empathetic customer experience
• Excellent listening, comprehension, communications (verbal and written), problem-solving, and customer service skills
• Experience working with a PC, MS Word, and Outlook required
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team, as well as independently
• All careerzynith personnel will be required by contract to undergo periodic program update training as the program changes
• All careerzynith personnel are required to sign a Statement of Understanding and Non-Disclosure

• *Preferred Qualifications**

• Previous experience with phone systems and headset preferred
• Must be able to work from home and comply with remote working policies and requirements
• Flexibility - Required to work holidays, weekends, and/or weekends to meet operational needs
• Must be able to work alternate schedules

• *Home Office Requirements**

• Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks or tablets)
• Hardwired internet (ethernet) connection
• Private work area and adequate power source

• *Benefits and Compensation**

• Competitive salary range: $17.75 - $22.17 per hour
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Flexible work schedule and remote work options

• *Why Join careerzynith?**

• Join a dynamic and forward-thinking organization that is dedicated to making a positive impact in the lives of our clients and customers
• Work from the comfort of your own home, with flexible scheduling and remote work options
• Enjoy a comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for career growth and professional development
• Collaborate with a talented and dedicated team of professionals who are passionate about delivering exceptional results

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

• *Pay Transparency**

For positions on this contract, careerzynith will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

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