Experienced Part-Time Customer Service Representative – Seasonal Remote Opportunity

At careerzynith, we're not just looking for seasonal help – we're looking for team members who share our passion for delivering exceptional customer experiences. As a Seasonal Part-Time Customer Service Representative, you'll play a vital role in helping us transform the way healthcare is administered in the United States. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
• *About careerzynith**

careerzynith is a leading provider of innovative technology and services that uniquely solve critical healthcare payer challenges. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
• *Purpose and Scope**

As a Seasonal Part-Time Customer Service Representative, you'll be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. You'll work closely with our team to provide exceptional customer service, drive our culture through values, and develop positive relationships with our clients.
• *Job Specifics**
• **Schedule:** 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.
• **Shift 1:** 8:00 AM to 4:30 PM EST
• **Shift 2:** 1:30 PM to 10:00 PM EST
• **Duration:** October 2024 through January 2025
• **Time Off:** No long-term planned time off during the assignment
• **Availability:** This role requires availability on weekends and adherence to the specified schedule and training period.
• *Who You Are**

At careerzynith, you're more than just a seasonal employee – you're part of the team. We're looking for unique individuals who share our values and are passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
• *Once You Work Your 'Season'**

You'll be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You'll also have access to opportunities for regular full-time roles when they become available.
• *Principal Responsibilities and Duties**
• **Answers and tracks telephone calls** within established department standards
• **Tracks all existing member calls** within the IKA database, ensuring that documentation is concise and factual
• **Responsible for fully understanding** all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
• **Answer 'entry level' claims inquiries**
• **Takes 'Over the Counter' (OTC) orders** for products and diabetic supplies
• **Understands and processes 'entry level' enrollment and disenrollment procedures**
• **Enters prospective members** into our software database
• **Maintains appropriate current source documents and reference documents**
• **Interacts professionally** with other employees, customers, and suppliers
• **Works effectively as a team contributor** on all assignments
• **Works independently** while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• **As required, re-directs calls** to appropriate department
• *Customer Service**
• **Responsible for driving the careerzynith culture** through values and customer service standards
• **Accountable for outstanding customer service** to all external and internal contacts
• **Develops and maintains positive relationships** through effective and timely communication
• **Takes initiative and action** to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
• *Education, Experience, and Required Skills**
• **Ability to read and interpret documents** and calculate figures and amounts
• **Strong typing skills** (40-60WPM)
• **Ability to manage all customer questions/issues** while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
• **Must be self-driven** with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
• **Ability to follow directions** and complete tasks accurately as well as accept supervisory input and constructive criticism
• **Ability to toggle between different systems** to gather information and provide updates
• **Excellent oral and written communication skills**, including good grammar, voice, and diction
• **Proficient in MS Office**, including basic computer and keyboarding skills
• **Excellent customer service skills** (friendly, courteous, and helpful)
• **High school diploma or general education degree (GED)** required
• **Minimum of six months to one-year related experience** required
• **An equivalent combination of education, training, and experience**
• *What We Offer**
• **100% remote work opportunity**
• **Competitive hourly rate**
• **Opportunities for career growth and development**
• **Access to training and development programs**
• **Collaborative and supportive work environment**
• **Flexible scheduling to accommodate your needs**
• **Opportunities for advancement to regular full-time roles**
• *How to Apply**

If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.

[Apply Now](https://remote.thetodayupdate.com/register-candidate/)

We look forward to hearing from you!

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