Experienced Customer Support Associate – Starlink Internet Services

At careerzynith, we're revolutionizing the way people connect to the internet with our cutting-edge Starlink broadband system. As a pioneer in the field of satellite internet, we're committed to providing fast, reliable, and accessible internet services to communities and businesses worldwide. We're now seeking a highly skilled and passionate Customer Support Associate to join our team and help us deliver exceptional customer experiences.

• *About careerzynith**

careerzynith is a leading innovator in the space industry, with a mission to make humanity a multi-planetary species. Our Starlink project is a testament to our commitment to pushing the boundaries of what's possible. With a global reach and a team of talented individuals, we're shaping the future of internet connectivity and beyond.

• *Job Summary**

As a Customer Support Associate, you'll be the face of careerzynith's customer service, providing top-notch support to our customers across multiple channels. You'll be responsible for triaging, troubleshooting, and resolving customer issues, analyzing trends, and designing effective support interventions to improve the customer experience. If you're a problem-solver with a passion for delivering exceptional customer service, we want to hear from you!

• *Responsibilities**

• Triage and resolve customer issues across multiple channels (inbound/outbound calls, chat, email)
• Provide technical support to customers using hardware, software, and network expertise
• Be a relentless internal advocate for the customer within careerzynith, understanding customer concerns, addressing them, and ensuring their satisfaction
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues
• Create and maintain an internal knowledge base and help center collateral

• *Basic Qualifications**

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role and/or customer service

• *Preferred Skills and Experience**

• 6+ months of customer support via phone, chat, email, voice, etc.
• Excellent problem-solving and sleuthing skills
• Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer by being relentless and taking ownership
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving customer issues, and can distill complex concepts into simple explanations
• Ability to work within a team environment
• Excellent empathy, active listening, and resiliency skills
• Strong attention to detail and excellent time management
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
• Written/verbal business fluency in English

• *Additional Requirements**

• Must be willing to work all shifts, overtime, holidays, and/or weekends as needed
• This is not a remote position, is onsite at the Bastrop facility, and will require relocation if not already local to the Bastrop, TX area
• Computer skills and experience working with customer support tools
• Strong Attendance is an essential function of the role
• Must be available for one of the following shift schedules:
+ 2nd Shift: Monday - Friday (3:30PM - 2:00AM)+ 3rd shift: Saturday - Wednesday (5:00AM - 3:30PM)+ 4th shift: Saturday - Wednesday (3:30PM - 2:00AM)

• *ITAR Requirements**

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR

• *Equal Opportunity Employer**

careerzynith is an Equal Opportunity Employer; employment with careerzynith is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

• *How to Apply**

If you're passionate about delivering exceptional customer service and want to be part of a dynamic team shaping the future of internet connectivity, apply now!

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