Experienced Customer Service Parts Advisor – RV Industry Expertise Required

At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Parts Advisor, you'll play a vital role in serving as the primary point of contact for dealers and retail customers with parts-related issues, providing aftermarket sales and parts support. If you're a customer-facing professional with a passion for the RV industry, we want to hear from you!

• *About careerzynith**

careerzynith is a leading manufacturer of high-quality recreational vehicles, dedicated to innovation, quality, and customer satisfaction. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and supportive environment that fosters growth, learning, and collaboration.

• *Key Responsibilities**

As a Customer Service Parts Advisor, your primary responsibilities will include:

• Serving as the main point of contact for all parts-related issues from dealers and retail customers, responding and addressing inquiries with professionalism and expertise.
• Researching engineering drawings, charts, bill of materials, work orders, and network documents to provide accurate and timely information.
• Assisting dealers with part number research, price quotes, shipping options, part availability, status of existing orders, and change orders.
• Researching and creating special make item part numbers, descriptions, and build lists.
• Processing special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders.
• Verifying accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand.
• Communicating internally based on dealership and customer requests, and externally to convey information regarding parts availability and status.

• *Experience and Knowledge**

To succeed in this role, you'll need:

• Customer-facing experience, with a strong track record of providing exceptional service.
• Prior high-volume call center experience is preferred, but not required.
• A manufacturing background is preferred, with knowledge of RV construction, processes, parts, and warranties, as well as Lemon Laws and recalls.

• *Essential Skills and Abilities**

As a Customer Service Parts Advisor, you'll need to demonstrate:

• The ability to learn, grow, and adapt to an ever-changing product environment, including a broad range of company products and programs.
• A desire and ability to assess problem situations and respond appropriately in a professional manner.
• Strong communication skills, with the ability to mediate escalated issues and upset customers.
• Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
• Proficiency in Microsoft Office software, including AX.

• *Work Requirements**

This role requires:

• Sitting, standing, and working in front of a computer monitor in an office setting approximately 95% of the day.
• Regular communication with others, use of hands and fingers to operate a phone, keyboard, and other office tools and equipment, and reaching with hands and arms.
• Compliance with all safety procedures and protocols.
• Flexibility in hours and days worked, including Saturdays as needed.
• No remote work options available.
• Regular attendance is required.

• *Management Reserves the Right**

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

• *Benefits Package**

careerzynith offers a comprehensive benefits package, including:

• (2) Medical Insurance plan options, HSAs, and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Dental Insurance
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• Wellness Benefits
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits

• *Expected Salary and Location**

The expected salary for this role is competitive, and the location is Middlebury, IN.

• *How to Apply**

If you're a motivated and customer-focused professional with a passion for the RV industry, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:

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Don't miss this opportunity to join a dynamic team and contribute to the success of careerzynith. Apply today!

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