Experienced Data Entry & Customer Service Representative – San Diego, CA at careerzynith

Join careerzynith, a leading innovator in the financial services industry, as a highly skilled Data Entry & Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences while ensuring the accuracy and efficiency of our data entry processes. If you're passionate about providing top-notch service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

• *About careerzynith**

careerzynith is a dynamic and forward-thinking company that has revolutionized the financial services industry with its cutting-edge solutions. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in our field. With a strong presence in San Diego, CA, we offer a unique blend of challenge, opportunity, and work-life balance that will inspire and motivate you to reach new heights.

• *Job Summary**

As a Data Entry & Customer Service Representative, you will be responsible for providing exceptional customer service while accurately and efficiently processing data entry tasks. Your primary focus will be on reaching out to lessees to discuss end-of-term options, setting call back dates and statuses in our system, and sending notification letters. You will also be responsible for logging and processing returned mail and titles, following up on inspection appointments, and applying knowledge of company products and services to efficiently process customer information.

• *Key Responsibilities**

• Send welcome letters to lessees
• Contact lessees to discuss end-of-term options
• Set call back dates and statuses in our system
• Send notification letters of end-of-lease
• Log and process returned mail and titles
• Follow up on inspection appointments
• Apply knowledge of company products and services to efficiently process customer information
• Respond to customer inquiries and complaints in a diplomatic manner
• Utilize the proper employees to assist with problem-solving
• Maintain updated, organized electronic files in our application
• Analyze customer accounts and make corrections and/or modifications to files
• Contact customers to obtain missing information or data to ensure an accurate customer database
• Traces and expedites past due terminations to ensure lessee and financial institution satisfaction
• Train new Customer Service staff as requested

• *Essential Qualifications**

• Less than one year related experience or training
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
• Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Knowledge of Data Scan, Microsoft Outlook, and Seamless Lease Connection

• *Preferred Qualifications**

• Oral communication skills
• Written communication skills
• Time management skills
• Project management skills
• Organizational skills
• Customer relations skills
• Customer service skills
• Diplomacy skills
• Filing skills

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with a high level of in-bound and out-bound calls
• Strong analytical and problem-solving skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and data entry software
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we believe in investing in our employees' growth and development. As a Data Entry & Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in data entry, customer service, and communication
• Participate in training programs and workshops to enhance your performance and career prospects
• Collaborate with experienced colleagues and mentors to learn from their expertise and experiences
• Take on additional responsibilities and challenges to advance your career
• Enjoy a competitive salary and benefits package, including medical, dental, and vision benefits, life insurance, and 401(k) matching

• *Work Environment and Company Culture**

Our San Diego office is a dynamic and collaborative environment that fosters creativity, innovation, and teamwork. As a Data Entry & Customer Service Representative, you will be part of a close-knit team that values open communication, mutual respect, and a positive work-life balance. We offer a range of benefits and perks, including flexible work arrangements, wellness programs, and career development opportunities.

• *Compensation, Perks, and Benefits**

We offer a competitive salary range of $18 to $21 per hour, depending on experience and qualifications. In addition to a comprehensive benefits package, including medical, dental, and vision benefits, life insurance, and 401(k) matching, you will also enjoy:

• Flexible spending account
• Employee stock ownership program
• Wellness programs
• Metro Tap Card and Metro-link reimbursement (for Los Angeles, CA employees only)
• Discounts on parks, museums, movie tickets, and attractions
• Annual flu shot
• Paid vacation days
• Paid sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental car discounts, Dell Member Purchase Program
• UKG Wallet

• *How to Apply**

If you're a motivated and customer-focused individual with excellent communication skills and a passion for data entry and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to hearing from you!

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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