Experienced Customer Service Representative – Tinton Falls, NJ at careerzynith
Join careerzynith, a trusted leader in residential HVAC and plumbing services, as we continue to revolutionize the way we serve our customers. With over 50 years of local experience and a national network of experts, we're known for quality workmanship, prompt service, and customer satisfaction. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences that exceed expectations.
- *About careerzynith**
careerzynith is a family of brands that has been serving the state of New Jersey with reliable, professional service for decades. Our commitment to quality, customer satisfaction, and community involvement has earned us a reputation as a trusted leader in the industry. With a strong focus on career growth opportunities and a supportive team culture, we're the perfect place for motivated individuals to grow and thrive.
- *What We Offer**
At careerzynith, we're dedicated to providing our team members with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Some of the benefits you can expect include:
- Weekly pay via direct deposit
- Paid training and onboarding
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- 13 days PTO + 8 paid holidays
- Company-paid life insurance
- Clean office environment with a strong team culture
- Career growth opportunities within a national network
- *Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for delivering exceptional customer service through inbound and outbound calls. Your key responsibilities will include:
- Managing scheduling and handling multi-line phones with accuracy and composure
- Supporting customers with professionalism and urgency
- Collaborating with the team to resolve customer issues and concerns
- Providing product and service information to customers
- Maintaining accurate records and reports
- *Qualifications**
To succeed in this role, you'll need:
- Prior experience in a customer service or call center environment
- Proficiency with Microsoft Office and computer-based systems
- Ability to handle multi-line phones with accuracy and composure
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, team-driven environment
- Weekend and shift flexibility may be required
- *Skills and Competencies**
To excel in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, team-driven environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- *Career Growth Opportunities**
At careerzynith, we're committed to helping our team members grow and develop their careers. With a national network of experts and a strong focus on career growth opportunities, you'll have the chance to develop new skills, take on new challenges, and advance your career.
- *Work Environment and Company Culture**
Our office environment is clean, modern, and well-equipped, with a strong focus on team culture and collaboration. We're committed to creating a positive and supportive work environment that encourages creativity, innovation, and growth.
- *Compensation and Benefits**
We offer a competitive compensation package, including:
- $19 - $21 per hour
- Incentives and bonuses based on performance
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Company-paid life insurance
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career with careerzynith.
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We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
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