Experienced Temporary Customer Service Representative – Medicare and Insurance Support

At careerzynith, we're on a mission to make health care easier and lives better. As a dedicated team of Customer Service Professionals (CSPs), we're the face of careerzynith, serving as listeners, problem-solvers, investigators, and advocates for our members, providers, and other health care professionals. If you have a passion for serving others, learning new things, and thriving in a collaborative, caring team environment, this role may be the perfect fit.

• *About careerzynith**

careerzynith is a purpose-driven, award-winning culture built on trust and innovation, anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague, or volunteering in our communities, our compassion, empathy, and team spirit always shine through.

• *Job Summary**

We're seeking an experienced Temporary Customer Service Representative to join our team in Portland, OR. As a Temporary Customer Service Representative, you'll serve as the bridge between careerzynith and our members, providers, and other health care professionals. You'll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility. You'll advocate for our members, track down answers to tricky questions, and ask for support when you're stuck. In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.

• *Responsibilities**

• Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims, and eligibility
• Roll up your sleeves and do the necessary research to find answers when you don't have them
• Bring a positive and professional approach to providing every caller with accurate, compliant information
• Tailor your communications to meet each caller's unique needs
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise
• Prioritize caller satisfaction while representing careerzynith's mission and values
• Seek opportunities to collaborate and improve your skills through feedback and learning

• *Qualifications**

• High school diploma or equivalent
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience
• Proficient PC skills and an ability to navigate multiple applications while on calls
• Ability to apply mathematical concepts and calculations
• Excellent multitasking skills under pressure
• Resilience, patience, and a positive attitude in the face of challenges
• Clear, concise, and empathetic demeanor while responding to inquiries and requests
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs
• Sound decision-making and flexibility in a fast-paced environment
• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities
• Equally comfortable collaborating with a team and working independently
• Ability to handle sensitive and confidential information with discretion
• Preferred: knowledge of medical terminology and coding

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a commitment to delivering excellent customer experience
• Ability to adapt to changes in products and regulations and integrate feedback to improve skills and capabilities

• *Career Growth Opportunities and Learning Benefits**

• Competitive pay and benefits package
• Opportunities for career growth and advancement
• Flexible and remote work options
• Comprehensive training and development programs
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment
• Opportunities to participate in employee resource groups and volunteer programs

• *Work Environment**

• May be required to work overtime
• May be required to work outside normal hours
• Required to have high-speed internet connection
• Private, distraction-free workspace

• *Compensation and Benefits**

• Starting hourly wage: $19.75 - $23.00/hour, depending on candidate's geographic location and experience
• This is a temporary position and, as such, is not eligible for benefits

• *How to Apply**

If you're passionate about serving others, learning new things, and thriving in a collaborative, caring team environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

• *Equal Opportunity Employer**

careerzynith is an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law. A background check is required.

• *Accommodation for Applicants with Disabilities**

If you need accommodation for any part of the application process because of a medical condition or disability, please email us at [insert email address]. Information about how careerzynith collects, uses, and discloses information is available in our [insert link to careerzynith's privacy policy].

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