Experienced Overnight Customer Service Representative – Financial Wellbeing Expert

At careerzynith, we're on a mission to make a difference in the lives of our customers by providing exceptional financial services. As an Overnight Customer Service Representative, you'll play a vital role in enriching our customers' lives by answering their questions, solving problems, and providing solutions to ensure an effortless banking experience. If you're passionate about making a difference and have a drive to succeed, we want to hear from you!

• *About careerzynith**

careerzynith is a leading financial institution dedicated to providing innovative solutions to our customers. We believe in taking a customer-centric approach, focusing on their financial wellbeing, and empowering them to achieve their goals. Our core values – Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life – guide our actions and decisions every day. We're committed to making a positive impact in our communities and strive to be an industry leader in Associate Engagement and Customer Engagement.

• *Job Description**

As an Overnight Customer Service Representative, you'll be part of our Contact Center team, working closely with our Leadership Team to provide exceptional customer service. Your primary responsibilities will include:

• Helping customers resolve their queries, issues, and concerns in a timely and professional manner
• Providing expert advice and guidance on our banking products and services to help customers achieve their financial goals
• Implementing our core values in every interaction, putting the customer first and striving to provide solutions for immediate and long-term needs
• Working collaboratively with your team to achieve sales and service targets
• Participating in ongoing training and development programs to enhance your skills and knowledge

• *What's in it for you?**

• The foundation you need to start your career in banking, with opportunities to learn and grow
• Comprehensive and ongoing training that provides you with the skills and knowledge to succeed
• Ongoing feedback, coaching, mentoring, and development from leaders who care
• Benefits including dynamic healthcare plans, tuition reimbursement, paid time off, and regular performance reviews with salary elevations
• Opportunities to explore a wide variety of roles within careerzynith, with a focus on career growth and development

• *Requirements**

• High School Diploma or GED
• Ability to pass any assessment associated with the position
• Onboarding includes three weeks' instructor-led and two weeks on-the-job training
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

• *Preferred Qualifications**

• One (1) year customer service or production experience

• *Skills and Competencies**

• Ability to adhere to policies, procedures, and guidelines
• Ability to recommend different products and services to customers
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Ability to work a flexible schedule, including all hours of the contact center
• Basic computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)
• General knowledge of basic banking, electronic banking, and/or credit card services

• *Work Environment and Culture**

• Our Contact Center is a dynamic and fast-paced environment, with a focus on customer service and sales
• We're committed to creating a positive and inclusive work environment, with opportunities for growth and development
• Our Leadership Team is dedicated to supporting your career growth, with ongoing coaching, mentoring, and development

• *Compensation and Benefits**

• Pay ranges are job-specific and are provided as a point-of-market reference for compensation decisions
• Benefits include dynamic healthcare plans, tuition reimbursement, paid time off, and regular performance reviews with salary elevations
• Opportunities for career growth and development, with a focus on making a difference in the lives of our customers

• *How to Apply**

If you're passionate about making a difference and have a drive to succeed, we want to hear from you! Apply now to join our team of dedicated professionals and start your career in banking.

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