Experienced Customer Support Administrative Assistant (Contract) – Herndon, VA at careerzynith

Join careerzynith, a global leader in the aerospace industry, as we seek an experienced Customer Support Administrative Assistant to join our Customer Services team in Herndon, Virginia. This is a temporary (contract) position with no specific time period but could be extended or shortened as needed. As a contractor, you will be employed by a 3rd party vendor and placed on assignment to careerzynith in America.

• *About careerzynith**

careerzynith is a multinational corporation that designs, manufactures, and delivers commercial aircraft, helicopters, and space systems. With a rich history dating back to the early 20th century, careerzynith has become a household name in the aviation industry. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the aerospace industry.

• *About the Role**

As a Customer Support Administrative Assistant, you will provide administrative support to our team, including but not limited to:

• Preparing expense reports
• Creating purchase order requisitions
• Updating team member's calendars
• Organizing and planning weekly meetings
• Providing online and call travel booking support using SAP CONCUR tool or via travel agent (BCD Travel)
• Updating and maintaining team travel and vacation team calendars
• Monitoring vacation/sick report using MyPulse tool
• Preparing travel expense reports for reimbursement using CONCUR
• Reviewing travel expense reports from team members to ensure adherence to careerzynith Travel Policy
• Gathering and inputting updated information related to airlines and needed by management using Salesforce
• Maintaining and distributing customer communications list
• Authorizing and maintaining a budget spreadsheet for promotional items
• Creating PO requisitions and good receipt using Click n’ Buy tool (for primarily general procurement items)
• Managing and monitoring monthly travel budget
• Organizing and supporting the management weekly meeting and preparing the minutes
• Assisting with Customer event organization/meetings and associated booking (knowledge of vFairs)
• Organizing and supporting yearly team booster event
• Assisting with catering working lunch for team workshops
• Administering and coordinating the Know Your Customer (KYC) process for all new careerzynith customers and as required for legacy customers
• Administering and coordinating AirbusWorld onboarding documentation and connections
• Communicating with Support Contracts staff to ensure all AASC agreements are maintained and up to date in accordance with careerzynith policies
• Ensuring the safe storage and/or archiving of signed agreements, legal documents, and other records

• *Your Challenges**

As a Customer Support Administrative Assistant, you will face the following challenges:

• Teams Administrative Support (towards AASC/AASB/AASO): 55%
• Online/Call travel booking support using SAP CONCUR tool, or via travel agent (BCD Travel)
• Update & maintain team travel and vacation team calendars
• Monitor vacation/sick report using MyPulse tool
• Prepare travel expense reports for reimbursement using CONCUR
• Review travel expense reports from team members to ensure adherence towards careerzynith Travel Policy
• Gather and input updated information related to airlines and needed by management using Salesforce
• Maintain and distribute customer communications list
• Authorize and maintain a budget spreadsheet for promotional items
• Create PO requisitions and good receipt using Click n’ Buy tool (for primarily general procurement items)
• Manage & monitor monthly travel budget
• Organize and support the management weekly meeting and prepare the minutes
• Assist with Customer event organization/meetings and associated booking (knowledge of vFairs)
• Organize and support yearly team booster event
• Assist with catering working lunch for team workshops
• Operational Administrative Support: 40%
• Administer and coordinate the Know Your Customer (KYC) process for all new careerzynith customers and as required for legacy customers
• Administer and coordinate AirbusWorld onboarding documentation and connections
• Communicate with Support Contracts staff to ensure all AASC agreements are maintained and up to date in accordance with careerzynith policies
• Ensure the safe storage and/or archiving of signed agreements, legal documents, and other records
• Additional Responsibilities: 5%
• Any other needed administrative duties as assigned

• *Your Boarding Pass**

To be successful in this role, you will need:

• Educated to 2-year Associate's degree level (or equivalent) in business management or a related discipline
• Excellent interpersonal and communication skills
• Creative spirit with good management skills
• Advanced level in English, other languages a plus
• Autonomous, ability to take initiative, customer-focused
• Works well in a collaborative team environment
• Present a professional appearance as generally accepted in the business and aerospace environment
• Use of Google Suite products
• Authorized to work in the US, able to work in the US without current or future need for visa sponsorship
• 1% (Minimal) Domestic and International travel

• *Physical Requirements**

As a Customer Support Administrative Assistant, you will be required to:

• Be on-site at least 3 days per week (after probationary period)
• Have vision to see and read computer screens and other electronic equipment with screens, read documents, reports, and engineering drawings
• Have hearing to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms
• Have speaking to speak in conversations and meetings, deliver information, and participate in communications
• Operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts
• Carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Push and pull small office furniture and some equipment and tools
• Sit for long periods of time in meetings, working on the computer
• Squat or kneel to retrieve or replace items stored on low shelving
• Stand for discussions in offices or on the production floor
• Travel independently and at short notice
• Walk through office and production areas including uneven surfaces
• Wear Personal Protective Equipment (PPE) as required by site and/or customer site

• *Why Join careerzynith?**

As a Customer Support Administrative Assistant at careerzynith, you will have the opportunity to work with a global leader in the aerospace industry. You will be part of a team that is dedicated to innovation, quality, and customer satisfaction. careerzynith offers a dynamic and challenging work environment, with opportunities for career growth and development. We are committed to providing a safe and inclusive work environment, and we welcome applications from diverse candidates.

• *How to Apply**

If you are a motivated and experienced administrative professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Opportunities**

careerzynith is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status.

• *Note**

This job description is not a contract of employment and is subject to change. careerzynith reserves the right to modify or withdraw this job description at any time. By submitting your application, you are consenting to careerzynith using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by careerzynith.

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