Remote Healthcare Customer Service Representative – Patient-Centric Account Resolution Expert

At careerzynith, we're dedicated to delivering exceptional patient experiences while driving financial performance for our healthcare clients. As a Remote Healthcare Customer Service Representative, you'll play a vital role in our team, leveraging your exceptional communication skills and passion for healthcare to resolve patient balances and maximize financial performance.

• *Job Summary:**

As a key member of our Client Partner's Self Pay, Self-Pay After Insurance, and/or Payment Plan Accounts Receivable team, you'll be responsible for the rapid, compliant, and patient-centric resolution of balances. Your primary focus will be on fielding inbound phone calls, either in support of the Client's Call Center functional area or in the course of following up on assigned Self Pay account balances. You'll need to balance speed and efficiency with empathy, accuracy, and the creation of a thorough, positive patient experience.

• *Key Responsibilities:**

• Field inbound patient calls, addressing their concerns and resolving balances in a timely and patient-centric manner
• Field insurance carrier, attorney, and non-Self Pay related inbound calls, providing accurate and empathetic support
• Manage assigned inventory through the proper and timely cycling of Dispositional Segments within careerzynith or the Client's software solution(s)
• Consistently meet Total Touches per Day targets for both patients and guarantors, as determined by the assigned Segment of A/R and other Client nuances and considerations
• Accurately set up Payment Plans with patients per Client guidelines
• Secure payments and partial payments with patients per Client guidelines
• Perform account research and resolution on Self Pay, FAP, and Insurance topics in a timely and results-oriented fashion
• Consistently document all patient encounters in Hospital's source system and/or careerzynith's workflow solution
• Perform initial assessments for Financial Assistant Program(s) per Client guidelines

• *Essential Qualifications:**

• High School Diploma or equivalent required
• 1-2 years of experience in customer service, preferably in a healthcare setting
• Excellent communication and interpersonal skills, with the ability to connect with patients, leaders, and staff
• Proficiency in Microsoft Office Products, including Word, PowerPoint, and Excel
• HIPAA and related Privacy and Security Acts and Regulations knowledge
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously

• *Preferred Qualifications:**

• 2+ years of experience in customer service, preferably in a healthcare setting
• Experience with multi-system toggling and organizational efficiency
• Strong documentation and written communication skills
• Passion for healthcare and patient-centric customer service
• Team player with a positive attitude and strong work ethic

• *Skills and Competencies:**

• Patient-centric customer service skills
• Empathy and ability to connect with patients
• Multi-system toggling and organizational efficiency
• Documentation, written, and verbal communication
• Proficiency in Microsoft Office Products
• HIPAA and related Privacy and Security Acts and Regulations knowledge
• Excellent communication skills and ability to connect with patients, leaders, and staff
• Team player with a positive attitude and strong work ethic

• *Career Growth Opportunities and Learning Benefits:**

At careerzynith, we're committed to helping our employees grow and develop their careers. As a Remote Healthcare Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

• *Work Environment and Company Culture:**

careerzynith is a dynamic and supportive work environment that values collaboration, innovation, and patient-centricity. As a Remote Healthcare Customer Service Representative, you'll work from the comfort of your own home, with access to:

• A state-of-the-art virtual workspace with cutting-edge technology and tools
• A supportive and collaborative team environment that encourages open communication and feedback
• Flexible scheduling and work arrangements to accommodate your needs
• A comprehensive benefits package, including 401(k), dental insurance, flexible schedule, health insurance, paid time off, and vision insurance

• *Compensation and Benefits:**

• Competitive hourly rate: $16.00 - $20.00 per hour
• Comprehensive benefits package, including:
+ 401(k)+ Dental insurance+ Flexible schedule+ Health insurance+ Paid time off+ Vision insurance

• *Schedule:**

• 8-hour shift
• Monday to Friday
• Remote work arrangement

• *How to Apply:**

If you're a motivated and patient-centric individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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