Solar Service Manager
About This Role
SpartanX is seeking an experienced Solar Service Manager to oversee residential solar service operations across active markets.
This leadership role is responsible for managing day-to-day service operations, technician performance, troubleshooting workflows, service scheduling coordination, and first-visit resolution initiatives. The ideal candidate understands residential solar systems, operational accountability, and the importance of delivering a professional homeowner experience while reducing repeat service visits.
This role requires a strong operational mindset, leadership skills, and the ability to identify and resolve service-related issues quickly and efficiently.
What You’ll Do
Service Operations Management
Oversee daily residential solar service operations and technician workflows
Review active service queues, escalations, and open service projects
Ensure proper scheduling based on urgency, technician skill level, and operational efficiency
Monitor service timelines, operational KPIs, and first-visit resolution performance
Coordinate with installation, permitting, inspection, and operations teams as needed
Assist with escalated homeowner concerns and operational resolutions
Troubleshooting & Service Oversight
Review incoming service requests, monitoring data, photos, notes, and service history
Support technicians with troubleshooting, diagnostics, and operational guidance
Identify recurring service trends and implement corrective operational solutions
Ensure technicians are properly prepared with required tools, equipment, and replacement materials
Reduce unnecessary repeat service visits through proper diagnosis and operational planning
Verify all required service documentation is complete and accurate before ticket closure
Technician Leadership & Accountability
Manage technician productivity, documentation quality, and service performance
Review completed service photos, notes, and repair resolutions
Support technician coaching, accountability, and ongoing training initiatives
Conduct quality control reviews and operational audits when necessary
Assist with process improvements and service department scalability
What We’re Looking For
Previous residential solar service management experience preferred
Strong understanding of solar PV systems, troubleshooting workflows, and service operations
Leadership experience managing field technicians or operational teams
Strong troubleshooting and problem-solving skills
Ability to analyze service trends and operational deficiencies
Strong organizational and communication skills
Experience with CRMs, scheduling systems, and operational software platforms
Ability to lead in fast-paced operational environments
Professional communication and customer service skills
Valid driver’s license with acceptable driving record
Preferred Qualifications
Electrical license or solar field experience preferred
NABCEP certification
OSHA 10 or OSHA 30 certification
Experience with battery storage systems
Experience building service processes and operational accountability systems
What SpartanX Provides
Competitive compensation based on experience
Company vehicle or travel support for approved work-related travel
Health insurance offerings
Opportunities for advancement within a rapidly growing solar company
Team-focused culture built on accountability, professionalism, and operational excellence
Leadership opportunity with direct operational impact
What We Provide:
Company Truck for work-related travel
Gas Cards for fuel expenses
Wear and Tear (Consumables) Tools provided
Relocation Bonus
Competitive compensation and opportunities for growth
Supportive team environment focused on safety and quality
Legal Disclaimer
SpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.
Apply To This Job