Internal Auto Damage Adjuster
Description
POSITION MISSION: Reviews estimates from body shops and independent adjusters to determine the most cost-effective resolution of physical damage claims. Responsible for preparing estimates for Rockingham, handling total losses for insureds and claimants, and monitoring rental vehicle usage.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Determines most cost-effective solution to resolving physical damage claims, including utilization of aftermarket parts and salvage parts
Writes estimates utilizing CCC estimating software
Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlement
Monitors rental for both insureds and claimants
Researches and maintains knowledge of compliance requirements, including the Fair Claims Practices Act
Understands, responds to, and relays emerging issues impacting claims adjustment and loss control
Completes timely, accurate reporting and documentation of reserve claim information
Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review by claims management
Maintains accurate and comprehensive claim file documentation
Other Duties:
Pursues subrogation and/or arbitration, when applicable
Support Auto Damage Supervisor as requested
Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Comprehensive knowledge of insurance theory and practices
Familiarity with the automobile estimating process and total loss handling for vehicles
Familiar with LKQ parts, aftermarket parts along with salvage handling
Provide superior customer service to policyholders, agents, and co-workers
Displays a clear understanding of who their customer is (internal and external)
Exhibits a sound understanding of department goals and objectives
Working knowledge and effective utilization of technology, including Microsoft Office
Uses professional language, tone and style, in all oral and written communications
Understands the company’s products, services, department function and overall organization
Well organized and uses time effectively to meet priorities and objectives
Able to effectively balance competing priorities
Demonstrates initiative and innovation in daily performance of responsibilities
Effectively utilizes and maximizes the use of available technology to optimum productivity advantage
QUALIFICATIONS:
3 + years’ experience handling automobile physical damage claims, preferably in Virginia
Experience with either Mitchell or CCC estimate software required
Prior field auto damage experience preferred
High school diploma or GED required, associate or bachelor’s degree preferred
COMPETENCIES
Critical thinking
Negotiation Skills
Attention to detail
Responsible and proactive decision making
Relationship skills
Analytical thinking skills
PHYSICAL DEMANDS:
Position routinely uses standard office equipment such as computers and phones
Position requires attendance at meetings, conferences, and other training
Flexibility in office location (can be fully remote or hybrid) and work schedule that meets the needs of the organization and the individual
Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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