Director of Billing & Revenue Operations

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the role:

We are seeking a highly analytical and technically capable leader to own Revenue and Billing Operations across our 3PL platform, inclusive of parcel and fulfillment services. This role is critical to ensuring complete and accurate revenue capture, translating complex client contracts into executable billing logic, and driving improvements in cash flow and margin visibility.
The ideal candidate combines strong financial acumen with the ability to understand underlying data flows, system architecture, and operational processes. This is not a traditional billing role; it is a cross-functional position at the intersection of Finance, Operations, and Engineering.

Core Responsibilities
Revenue Capture & Billing Execution
Own end-to-end, contract-driven billing processes across parcel and fulfillment services

Translate complex client agreements into accurate, scalable billing logic and workflows

Ensure completeness, accuracy, and timeliness of all customer invoices

Design and maintain client-specific billing configurations and pricing structures

Systems, Data & Process Design
Develop a deep understanding of data flows across WMS, TMS, parcel systems, and billing platforms

Partner with Engineering and Data teams to define, improve, and automate billing logic and integrations

Identify gaps in data capture or system design that impact revenue realization and resolve root causes

Build scalable processes that reduce manual intervention and improve audibility

Revenue Recognition & Financial Reporting
Ensure accurate revenue recognition in accordance with applicable accounting standards (ASC 606 / software revenue where applicable)

Partner with Corporate Accounting to support month-end close, including revenue accruals and reconciliations

Deliver clear reporting on revenue, billing accuracy, and margin by client, service line, and activity

Margin & Cost Visibility
Own parcel and third-party cost recognition and reporting

Perform margin analysis by customer, contract, and service offering

Partner with Finance and Operations to identify pricing gaps, cost leakage, and margin improvement opportunities

Accounts Receivable & Collections
Monitor A/R aging and drive improvements in DSO

Own cash application processes and ensure timely and accurate posting of receipts

Develop cash receipt forecasting and support liquidity planning

Lead collections efforts in coordination with Customer Success and Sales

Cross-Functional Alignment
Partner with Sales, Legal, and Customer Success to ensure contracts are structured for accurate billing and revenue capture

Support contract onboarding and ensure billing alignment prior to go-live

Coordinate with Customer Success to resolve billing inquiries, disputes, and escalations

Partner with Operations to ensure services delivered are fully and accurately billed

Controls, Compliance & Audit
Maintain strong internal controls over billing, revenue recognition, and cash application

Support external audits and revenue-related reviews

Ensure billing and revenue processes are compliant, documented, and scalable

Sales Tax & Compliance
Oversee sales tax discovery and ensure proper application across services and jurisdictions

Partner with external advisors as needed to maintain compliance

Qualifications
10+ years of experience in revenue operations, billing, finance, or related roles, preferably in logistics, 3PL, or high-volume transaction environments

Strong understanding of complex billing models (usage-based, contract-driven, multi-service pricing)

Demonstrated ability to work with data systems and understand underlying data flows (ERP, WMS, TMS, billing platforms)

Experience partnering with Engineering or Data teams to design scalable processes and automation

Knowledge of revenue recognition principles (ASC 606); experience with software revenue is a plus

Strong analytical skills with ability to identify and resolve discrepancies at the root cause level

Experience managing A/R, collections, and cash application processes

High attention to detail with a focus on accuracy, accountability, and continuous improvement

What Success Looks Like
Billing is complete, accurate, and delivered on a predictable cadence

No material revenue leakage due to data gaps, contract misalignment, or system limitations

Clear visibility into revenue and margin by customer and service line

DSO improves and collections become more predictable

Billing processes are scalable, automated, and audit-ready

Finance, Operations, and Engineering operate from a shared understanding of how revenue is generated and captured

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