Customer Expert - Spanish - Greece

Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What you will do:
Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide troubleshooting for mobile devices (mobile phones, tablets & more)

Assist customers to manage/secure their account & passwords

Set-up repairs for hardware-related issues

Escalate unresolved cases by contacting 2nd level support Interaction Experts

Maintain high customer satisfaction

What you will bring:
Fluency in Spanish

Advanced English knowledge

Familiarity with iOS and/or MacOS, or comparable technology, is preferred

Great communication skills

Prior customer support experience would be an advantage

Strong troubleshooting skills

What we offer:
Complete support to help you ease your relocation to Greece - Athens or Thessaloniki (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth & development opportunities

Special events as well as community & social responsibility initiatives

Free online Greek language courses

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