Customer Success Manager (B2B SaaS | eCommerce Marketing)
About the Role
We’re hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales lifecycle—from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives.
You’ll work directly with VP/C-level stakeholders, ensuring measurable revenue impact and building long-term partnerships. Success is measured by ARR growth, published client success stories, and optimized marketing performance metrics.
Key Responsibilities
Manage 16–24 eCommerce customer accounts (lower than industry average to ensure quality)
Own $300–400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories
Onboard and integrate 1–2 new customers per month, ensuring smooth technical setup and activation
Lead client strategy sessions and QBRs with senior stakeholders
Set up and optimize marketing initiatives including:
Email and SMS campaigns
Automated flows
Website and mobile personalization
Loyalty programs and product recommendations
Design and implement integrations using tools like Zapier, APIs, and event-based triggers
Track and optimize KPIs such as conversion rate, retention, average order value (AOV), and email/SMS performance
Collaborate with sales, product, and operations to improve workflows and customer outcomes
Requirements
3+ years in a client-facing role at a B2B SaaS or MarTech company
Strong understanding of eCommerce marketing fundamentals
Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers)
Comfortable interpreting and presenting performance metrics and A/B test results
Clear, concise communicator with excellent English (C1/C2)
Thrives in a transparent, feedback-driven, no-politics environment
Preferred Qualifications
Experience with platforms such as Klaviyo, Iterable, Braze, Nosto, or Rebuy
Compensation & Logistics
USD $50–70k/year OTE (base + performance bonuses tied to ARR managed)
Remote-first from Latin America
Flexible hours with U.S. time zone overlap
Unlimited PTO (client policy)
Potential access to benefits depending on hiring structure
Company Overview
Maestra.io is a founder-funded, profitable marketing technology company with 18+ years of experience helping brands grow in multiple markets. We operate lean, avoid unsustainable scaling, and prioritize building a compact team of top performers who drive measurable results.
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