ServiceNow Architect / Developer (HRSD)
CTG is seeking an experienced ServiceNow Architect / Developer with strong expertise in Human Resources Service Delivery (HRSD) to lead the design, governance, and scalability of enterprise ServiceNow solutions. This role will serve as a strategic advisor for HRSD architecture, workflow design, platform best practices, and long-term governance as the organization expands beyond current NOPP/LOA processes.
The ideal candidate will have deep experience designing scalable ServiceNow HRSD solutions, supporting complex approval workflows, and guiding platform strategy to ensure maintainability, performance, compliance, and operational efficiency across the enterprise.
Key Responsibilities
Serve as the lead architect and technical advisor for ServiceNow HRSD solutions and platform strategy
Design scalable HRSD architectures to support organizational growth and expansion beyond current NOPP/LOA processes
Advise stakeholders on ServiceNow best practices, governance standards, and platform optimization
Lead complex workflow and approval process design within HRSD modules
Architect and develop custom ServiceNow solutions, integrations, and automations
Ensure platform scalability, stability, security, and maintainability across HR operations
Collaborate with HR, IT, security, and business stakeholders to gather requirements and translate them into technical solutions
Establish governance processes, development standards, and configuration management practices
Provide technical leadership for ServiceNow enhancements, upgrades, and implementations
Support workflow orchestration, case management, employee lifecycle events, and HR process automation
Review and approve technical designs, configurations, and development activities
Troubleshoot complex platform issues and provide solution recommendations
Mentor developers and administrators on ServiceNow architecture and development best practices
Maintain technical documentation, architectural diagrams, and governance artifacts
Required Qualifications
5+ years of ServiceNow development and architecture experience
Strong experience implementing and supporting ServiceNow HRSD modules
Expertise designing complex ServiceNow workflows and approval processes
Experience establishing ServiceNow governance frameworks and development standards
Strong understanding of ServiceNow platform architecture, integrations, and scalability considerations
Hands-on experience with Flow Designer, IntegrationHub, Workflow Editor, and Service Catalog
Experience with JavaScript, Glide APIs, business rules, client scripts, UI policies, and ACLs
Ability to evaluate and recommend scalable enterprise solutions
Strong communication and stakeholder management skills
Experience collaborating with cross-functional business and technical teams
Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow HRSD Implementation Specialist certification
Experience with enterprise HR transformation initiatives
Knowledge of ITIL and enterprise governance frameworks
Experience integrating ServiceNow with HR systems and identity platforms
Technical Skills
ServiceNow HRSD
Flow Designer
IntegrationHub
Service Catalog
Workflow Automation
Approval Workflow Design
JavaScript
REST/SOAP APIs
Platform Governance
Agile/Scrum Methodologies
Reporting & Dashboards
Security & Access Controls
Soft Skills
Strategic thinking and problem-solving
Strong consulting and advisory capabilities
Excellent verbal and written communication
Ability to influence technical and business stakeholders
Strong organizational and leadership skills
Ability to manage multiple priorities in fast-paced environments
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $185,000 to $225,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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