Track & Trace Operator
We are looking for a detail-oriented and organized Track & Trace Representative / Operations Coordinator to join our growing logistics team. In this role, you will be responsible for monitoring active shipments, communicating with drivers and brokers, and ensuring timely delivery updates throughout the transportation process.
Responsibilities
Manage and monitor approximately 20 active units/trucks daily
Dispatch drivers after loads are booked
Track shipments and provide accurate status updates
Communicate with brokers and customers via email and phone
Send PODs (Proof of Delivery), location updates, and other required shipment information
Maintain strong communication with drivers regarding pickup and delivery status
Work within transportation management systems and tracking platforms
Use Samsara tracking links, Sylectus, and Full Circle TMS (training provided)
Help resolve day-to-day operational issues in a timely and professional manner
Ensure all shipment information is updated and documented correctly
Working conditions:
Working schedule:
1st Shift: Mon-Fri 6:00 AM – 2:00 PM Central Time (CST)
2nd Shift: Mon-Fri 2:00 PM – 10:00 PM Central Time (CST)
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Strong communication and organizational skills
Ability to multitask and work in a fast-paced environment
Attention to detail and a problem-solving mindset
Basic computer skills and the ability to learn new software quickly
Previous logistics, dispatch, or customer support experience is a plus
English proficiency required
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