Experienced Customer Contact Representative I (Hybrid: Onsite & Remote) at careerzynith
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Contact Representative I to join our team in a hybrid role, combining the flexibility of remote work with the benefits of in-person collaboration.
- *Join Our Community of Food People!**
At careerzynith, we're more than just a company – we're a community of food people who share a passion for delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our customers and sales organization, and we're looking for talented individuals like you to help us achieve our goals.
- *Key Responsibilities:**
As a Customer Contact Representative I, you'll be responsible for providing accuracy and speed in support to customers and sellers through a variety of administrative activities. Your primary focus will be on the timely and accurate completion of high-volume customer support transactions, including:
- Service request processing
- Triage shared email box
- Assist with Seller vacation coverage
- Other data entry or administrative duties as assigned
- Handle Inbound/Outbound calls as necessary to backup to support queue
You'll consistently meet or exceed key performance metrics around efficiency and quality while demonstrating our careerzynith cultural beliefs. This includes:
- Documenting and maintaining accurate customer information in the CRM system
- Timely and accurate response to requests from both customers and sellers
- Escalating inquiries to appropriate resources or external vendors, as needed
- Maintaining ownership of all follow-up communication from escalated inquiries
You'll also provide sales support, including:
- Special order processing and tracking
- Sample order processing and tracking
- Assisting with the execution of broader sales-related initiatives as specifically requested for the service queue
- *Sales Support – 20%**
- Special order processing and tracking
- Sample order processing and tracking
- Assist with the execution of broader sales-related initiatives as specifically requested for the service queue
- *Daily Operations – 80%**
- Focus on the timely and accurate completion of high-volume customer support transactions including, but not limited to: + Service request processing+ Triage shared email box+ Assist with Seller vacation coverage+ Other data entry or administrative duties as assigned+ Handle Inbound/Outbound calls as necessary to backup to support queue
- *Qualifications:**
- High School diploma/GED or a combination of education and experience equivalent to a high school diploma
- One (1) year experience in a relevant customer service/support role required. Experience in food service distribution preferred
- Experience working virtually a plus
- Excellent written and verbal communication skills
- Ability to assist callers in a professional manner
- Must possess strong problem-solving and organizational skills
- Ability to prioritize workload, meet deadlines, and follow through on commitments
- Intermediate computer skills, including generating simple letters, data entry, etc. Prior knowledge of CRM tools and/or telephone systems a plus
- Ability to learn proprietary careerzynith systems, including eCommerce, Salesforce.com (SOUS), Demand Communication Tool (DCT), SODS, CDMR, Tandem, SMOI, and CES Quotes
- Working knowledge of Microsoft Office suite and Outlook required
- Team player who collaborates well with others
- Ability to work with minimal oversight, demonstrating business maturity in conduct of daily activities
- Ability to work calmly under pressure
- Ability to learn new processes and technology while working in a changing environment
- Ability to work with individuals at all levels both within careerzynith and external customers
- Ability to work overtime during periods of heavier workload
- Ability to work holidays or virtually if business needs dictate
- *Benefits:**
- Competitive hourly rate of $18.00 - $19.00 per hour
- Overtime compensation
- Health insurance
- Pre-tax spending accounts
- Retirement benefits
- Paid time off
- Short-term and long-term disability
- Employee stock purchase plan
- Life insurance
- *Work Environment:**
As a hybrid employee, you'll spend approximately 90% of your time working remotely and 10% of your time working onsite at one of our regional locations. You'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
- *Career Growth Opportunities:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Contact Representative I, you'll have opportunities to:
- Develop your skills and knowledge through training and development programs
- Take on additional responsibilities and projects
- Collaborate with cross-functional teams to drive business results
- Participate in performance evaluations and goal-setting discussions
- *How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
- *Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
- *Note:**
careerzynith is a company name replacement for the original company name mentioned in the job title and description.
Apply for this job