Experienced Full Stack Customer Success Manager – Microsoft Cloud Solutions

At careerzynith, we're on a mission to revolutionize the way businesses operate in the digital age. As a leading global Microsoft services and solutions partner, we're committed to delivering award-winning solutions that make a real impact on our customers' business. We're seeking a highly skilled and motivated Senior Customer Success Manager to join our growing Managed Services team. If you're passionate about being a leader, working with smart people, and driving growth, then this is the perfect opportunity for you.

• *About careerzynith**

careerzynith is a publicly traded, global Microsoft services and solutions partner with a team of professionals that has a long history of successfully delivering award-winning Microsoft solutions. Our culture of continual learning and innovation ensures that we remain committed to Microsoft's long-term strategy. We've been recognized as the 2024 Worldwide Microsoft Partner of the Year Award for Analytics, and we're proud of our reputation for excellence.

• *What We Offer**

At careerzynith, we don't just hire people for a job – we invite them to join a high-performing culture where they can contribute to something bigger than themselves. Our team members enjoy a range of benefits, including:

• A dynamic and supportive work environment
• Opportunities for growth and development
• A competitive salary and benefits package
• A comprehensive training program to help you achieve your career goals
• A chance to work on exciting and challenging projects
• A collaborative and inclusive team culture

• *Job Summary**

As a Senior Customer Success Manager, you will be an integral member of our growing Managed Services team. This role is a consultative, billable position measured on customer satisfaction and meeting account growth targets. You will be assigned a portfolio of customers and will position yourself as a customer advocate. Your primary responsibility will be to proactively ensure that your clients' desired outcomes are achieved through the successful delivery of careerzynith's solutions/services and drive continuous improvement across the Microsoft cloud solutions deployed in your accounts.

• *Key Responsibilities**

• Be the "Voice of the Customer" to secure careerzynith solutions and resources that satisfy client business needs
• Build trusted one-to-many relationships in your client organizations and understand their desired outcomes
• Promote and position careerzynith solutions and services with the goal of growing revenue
• Support planning and roadmap activities between your customers and careerzynith teams
• Advocate for careerzynith team members by providing two-way feedback on service delivery, risks, and opportunities
• Communicate and manage resourcing and service escalation when necessary
• Gather, organize, and document business objectives and issues; including report creation

• *Requirements**

• First and foremost, you should enjoy working in cross-functional teams, have a positive attitude, a proactive personality, and a passion for exceeding expectations!
• Managing complex client and internal relationships from a proactive perspective
• Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
• Experience working with IT and business decision-makers and stakeholders
• Ability to deescalate potentially sensitive client situations and have challenging conversations
• Excellent written/verbal communication and creative problem-solving skills
• 5-8 years of project, account, and/or customer management experience and history of attaining client growth targets
• Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
• Experience in the Information Technology services and/or consulting industry
• Ability to obtain Microsoft technical certifications in the first three months
• Ability to work in an Agile environment
• Bachelor's Degree or equivalent

• *Nice to Have**

• PMI – Project Management Professional or CAPM – Certified Associate in Project Management
• Certifications or experience in change management (Prosci)
• Microsoft certifications (AZ 900, AI 900, MS-900)
• Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
• Experience in a Customer Success role managing subscription retention and revenue growth
• Experience with project, account, or solutions management within a Microsoft services organization
• Management of Microsoft 365 (Productivity, Security, etc.) or Azure projects

• *What Sets You Apart**

• You're a curious initiative taker who is passionate about being a leader and working with smart people
• You have a proven track record of driving growth and exceeding expectations
• You're a strong communicator with excellent written and verbal skills
• You have a customer-centric approach and a passion for delivering exceptional customer experiences
• You're a team player who is committed to collaboration and inclusivity

• *Work Environment**

As a remote role, you will have the flexibility to work from anywhere in the United States. However, we prefer candidates located in Dallas, Austin, Denver, Phoenix, or Tampa. Our team is collaborative and supportive, and we use a range of tools to stay connected and productive.

• *Compensation and Benefits**

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• A flexible work environment

• *How to Apply**

If you're passionate about being a leader and working with smart people, then we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

• *US Citizens and Authorized to Work**

US Citizens and those authorized to work in the US are encouraged to apply. We are unable to offer visa sponsorships at this time.

• *No Agencies or Third Parties**

Please do not submit your application through agencies or third parties. We appreciate your understanding.

• *About careerzynith**

careerzynith is a rapidly growing global Microsoft partner with a team of professionals that has a long history of successfully delivering award-winning Microsoft solutions. Our culture of continual learning and innovation ensures that we remain committed to Microsoft's long-term strategy. We've been recognized as the 2024 Worldwide Microsoft Partner of the Year Award for Analytics, and we're proud of our reputation for excellence.

With significant growth since 2016, careerzynith is rapidly achieving our vision of becoming the premier, global Microsoft partner. We continue to expand across the United States, Canada, and India, and our teams have grown by diversifying our delivery model to include nearshore and offshore capabilities. Within our growing Global Cloud Solutions business, we deliver technical business solutions through a portfolio of IP solutions aligned to industry or business function to accelerate customer business goals, and we deliver technical cloud solutions to help customers achieve their digital transformation goals. In addition, careerzynith has a portfolio of industry-focused solutions that address customer challenges in healthcare, manufacturing, state & local government, performance management, and linguistics.

Apply for this job