Experienced Customer Service Representative – Music Industry Support

• *Join careerzynith's dynamic team and become a vital part of the music industry's backbone!**

Are you passionate about music and delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with diverse personalities? Look no further! careerzynith is seeking an experienced Customer Service Representative to join our team and support J.W. Pepper, the largest US sheet music and accessory retailer. As a key member of our team, you will play a crucial role in helping bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups.

• *About careerzynith**

careerzynith is a leading provider of innovative customer service solutions, dedicated to delivering exceptional experiences that exceed our clients' expectations. Our team is passionate about music and committed to supporting the music industry's growth and development. We believe that every customer interaction is an opportunity to make a positive impact, and we're looking for like-minded individuals to join our team.

• *Responsibilities**

As an Experienced Customer Service Representative, you will be responsible for:

• Addressing customer questions and concerns on all products and services through communication channels such as phone, email, and chat
• Managing large amounts of inbound calls in a timely manner
• Working without a script and maintaining call control
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Identifying upsell/cross-sell opportunities
• Actively participating in efforts to support customer satisfaction and maintain quality
• Skillfully changing from one task to another without loss of efficiency or composure
• Ability to multi-task using multiple systems pending the clients working environment
• Successfully completing all training sessions
• Effectively communicating with patience and understanding
• Remaining positive and professional in all customer interactions
• Being available at your desk, maintaining punctuality and attendance at all scheduled times
• Applying personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas
• Flexibility to cross-train as requested
• Maintaining the utmost confidentiality and security as it pertains to careerzynith policies
• Performing other duties as assigned*

• *Qualifications**

To be successful in this role, you will need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• A high school diploma or GED is preferred
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
• Previous experience using Outlook, Word, and Excel preferred
• Knowledge of CRM systems a plus
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be at least 18 years of age
• A background check and drug screen applicable with state and federal laws is required
• Must be able to speak, read, write, and understand English

• *Required Skills/Abilities**

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Maintaining composure in challenging situations
• Ability to use technology effectively and productively
• Regularly required to sit
• Regularly required to use hands to feel, handle, and control objects
• Occasionally required to reach, stoop, kneel, or crouch
• Occasionally required to lift and/or carry loads of up to 30 lbs
• All standard vision abilities are required
• All standard hearing abilities are required

• *Pay & Benefits**

• Starting pay - $14/hr plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Shifts between 9:00am-6:00pm (EST); Work Days - M-F
• Paid Training - typically 4 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
• Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance

• *Equipment Provided Option**

• Equipment will be shipped to you
• Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Company will provide equipment

• *Why Join careerzynith?**

• Opportunity to work with a dynamic team passionate about music and customer service
• Comprehensive training program to ensure your success
• Competitive pay and benefits package
• Flexible work arrangements to suit your needs
• Opportunity to grow and develop your skills in a fast-paced environment

• *How to Apply**

If you're passionate about music and delivering exceptional customer experiences, we want to hear from you! Apply now to become a part of careerzynith's dynamic team and start your journey in the music industry!

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• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

• *Note**

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

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